D2C Sales Specialist

Nordic Knots

. Initiate personalised communication with top-tier customers to drive repeat sales using the Business Central Customer Dashboard .

Posted 10/26/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-value customer portfolios and driving sales through personalized communication and consultations. Proficient in identifying operational risks and ensuring efficient end-to-end processes while aligning with company values.

Highest-signal resume keywords

Interior Design BackgroundCustomer Portfolio ManagementSales Driving and ClosingComplex Project ManagementEcommerce Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Dashboard ManagementSales Strategy DevelopmentOperational Flow OptimizationVirtual Consultation FacilitationDesign Project Management

Soft Skills

Highly OrganizedCustomer-FocusedSelf-MotivatedEmpathy with ClientsProactive Problem Solving

Tools & Technologies

Business Central

Industry Keywords

Home TextilesRugsCurtainsEcommerceCustomer Experience

About the role

Key responsibilities & impact

Initiate personalised communication with top-tier customers to drive repeat sales using the Business Central Customer Dashboard
Develop and manage a portfolio of high-value residential and Independent customers
Identify potential delivery or production delays and provide proactive resolutions
Guide and host virtual consultations on rug textures, traffic suitability, and color theory
Provide high-level assistance to the Ecommerce & CX Specialist during extreme volume spikes
Drive sales and deliver expert client consultations
Ensure efficient end-to-end operational flow

Requirements

What you’ll need

Interior-design background or prior category-specific retail experience in home textiles, especially rugs and curtains, highly valued
Passionate about design
Highly organized
Customer-focused and self-motivated
Ability to drive sales and close pre-sale inquiries
Ability to manage complex design projects for multiple clients across various communication channels simultaneously
Ability to empathise with clients’ aesthetic vision and lifestyle needs
Comfortable raising operational risks or commercial anomalies to the Customer Success Director
Acts in line with Nordic Knots’ values, culture, self-leadership, and sense of responsibility

Benefits

Comp & perks

Company sponsored medical plan (100% medical coverage)
15 days paid Vacation every 12 months starting (20 days after 2 years of Service)
Nordic Knots 401(k) retirment plan
Entrepreneurial and open-minded culture
Diverse and inclusive workforce