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NORDICA

Systems Support Analyst

NORDICA

. Make outbound calls to customers, providing support for the systems offered by the company.

Posted 10/10/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing customer service and technical support for ERP systems, with a strong focus on resolving incidents and maintaining system availability. Proficient in developing documentation and procedures to enhance customer experience and support processes.

Highest-signal resume keywords
Customer Service ExperienceTechnical Support for ERP SystemsSQL Database KnowledgeBachelor’s Degree in Systems AnalysisExperience in the Insurance Industry

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQL Database KnowledgeTechnical SupportCustomer ServiceDocumentation DevelopmentIncident Resolution
Soft Skills
Problem SolvingCommunicationRelationship Management
Tools & Technologies
Microsoft OfficeExcelWordPowerPoint
Industry Keywords
ERP SystemsFinancial ProcessesTax ProcessesAccounting ProcessesInsurance Industry

Tech Stack

Tools & technologies
ERPSQL

About the role

Key responsibilities & impact
  • Make outbound calls to customers, providing support for the systems offered by the company.
  • Receive, record, and resolve technical support tickets, classifying them according to severity and urgency.
  • Track the entire ticket lifecycle, from creation through resolution and closure.
  • Provide specialized support for the company’s systems and services, ensuring proper operation and availability.
  • Respond to customer requests promptly and efficiently, following established operational and technical procedures.
  • Identify, analyze, and resolve system-related incidents, striving to deliver the best possible customer experience.
  • Develop and maintain procedures, documentation, and user and support manuals.
  • Maintain close relationships with customers, ensuring high-quality service and support for their needs.
  • Help identify opportunities to improve customer service and support processes.

Requirements

What you’ll need
  • Bachelor’s degree in Systems Analysis, Computer Engineering, Data Processing, or a related field.
  • Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
  • Knowledge of SQL databases.
  • Experience providing customer service and support for ERP systems.
  • Knowledge of financial, tax, and accounting processes.
  • Experience in the insurance industry.
  • Experience providing customer service and technical support for corporate systems.

Benefits

Comp & perks
  • Meal and food allowance (flexible card)
  • Transportation allowance, if required
  • On-site parking
  • Medical insurance with private-room accommodation
  • Life insurance
  • Partnerships and discounts with educational and language institutions
  • Daycare assistance