NORDICA

Support Engineer

• Make outbound calls to customers, providing support for the systems offered by the company.
• Receive, record, and resolve technical support tickets, classifying them according to severity and urgency.
• Track the entire ticket lifecycle, from creation through resolution and closure.
• Provide specialized support for the company’s systems and services, ensuring proper operation and availability.
• Respond to customer requests promptly and efficiently, following established operational and technical procedures.
• Identify, analyze, and resolve system-related incidents, striving to deliver the best possible customer experience.
• Develop and maintain procedures, documentation, and user and support manuals.
• Maintain close relationships with customers, ensuring high-quality service and support for their needs.
• Help identify opportunities to improve customer service and support processes.

Explore Systems Support Analyst at NORDICA. Review requirements and application details.