Customer Service Supervisor

Nordson Corporation

. Lead and develop the PPS Americas Customer Service team .

Posted 10/12/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in customer service team development, with a focus on performance management, customer engagement, and sales support. Proficient in process harmonization and identifying growth opportunities while maintaining effective communication with diverse stakeholders.

Highest-signal resume keywords

Customer Service LeadershipPerformance ManagementSales Support ExperienceMicrosoft Office ProficiencyCRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSales SupportOrder EntryQuotationsSpare Parts Sales PlanningPerformance AppraisalProblem ResolutionProcess HarmonizationGrowth Opportunity IdentificationComplaint Handling

Soft Skills

Excellent Communication SkillsStrong People SkillsAccountabilityTeam CollaborationTime Management

Tools & Technologies

Microsoft OfficeCRM Software

Industry Keywords

Aftermarket Parts SalesCustomer EngagementTop Customer ManagementDomestic and International Customer Support

About the role

Key responsibilities & impact

Lead and develop the PPS Americas Customer Service team
Supervise interviewing, hiring, training, work planning, performance appraisal, rewards, discipline, complaint handling, and problem resolution
Harmonize front-end processes across the product portfolio
Provide customer service support to domestic and international customers and regional sales managers
Support aftermarket parts sales, communicate with customers, and issue quotations
Establish and maintain Top Customer contact
Oversee order entry for correctness and timeliness
Develop the annual spare parts sales plan with the Aftermarket & Customer Service Manager, including pricing, profitability goals, and parts-offering simplification
Create and maintain Top Customer action plans to win, support, and recover lost opportunities
Identify, quantify, and report sustainable profitable growth opportunities to management
Reduce non-value-added activities and complexity

Requirements

What you’ll need

Experience in customer service or a sales support role, or related technical experience
Excellent oral and written communication skills
Demonstrated accountability skills with customers, consistent follow-through with customer requests, and maintaining time commitments
Proficiency with Microsoft Office Products, including Word, Excel, and PowerPoint
Experience with CRM, such as C4C, preferred
Strong people skills to interact with customers, suppliers, and co-workers in a team-based environment
Ability to manage multiple tasks and work independently with minimal direction
Good communication skills, including written, verbal, and listening
Ability to perform each essential duty satisfactorily
Minimal travel required