Field Service Supervisor

Nordson Corporation

. Lead and develop the PPS Americas Field Service team to deliver exceptional support to domestic and international customers .

Posted 11/11/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing field service teams and enhancing customer support processes while driving profitable growth and maintaining high performance standards. Proficient in service order management and customer relationship management, ensuring effective communication and collaboration across teams.

Highest-signal resume keywords

Field Service ManagementCustomer Support ExperienceTeam LeadershipMicrosoft Office ProficiencyCRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service ManagementService Order ManagementCustomer Relationship ManagementPerformance AppraisalProcess Simplification

Soft Skills

Excellent Communication SkillsStrong People SkillsAccountabilityProblem ResolutionTime Management

Tools & Technologies

Microsoft OfficeC4C CRM

Industry Keywords

Aftermarket GrowthCustomer SupportTeam DevelopmentService ProcessesProfitability Goals

About the role

Key responsibilities & impact

Lead and develop the PPS Americas Field Service team to deliver exceptional support to domestic and international customers
Drive profitable aftermarket growth
Oversee team performance, customer relationships, service order management, and troubleshooting activities
Interview, hire, train, plan and assign work, appraise performance, reward and discipline employees, and resolve complaints and problems
Harmonize service processes across the product portfolio
Provide customer support to domestic and international customers and regional sales managers
Establish and maintain Top Customer contact and work with Field Service Engineers to ensure prompt, quality customer responses using the NBS Next framework
Oversee service order and reporting processes
Collaborate with department supervisors to recruit, onboard, coach, and develop Rapid Response team members
Partner with the Aftermarket & Customer Service Manager on the annual service plan, pricing strategies, profitability goals, and process simplification
Identify, quantify, and report sustainable and profitable growth opportunities to management
Reduce non-value-added activities and complexity
Perform other reasonably assigned duties

Requirements

What you’ll need

Experience in field service or a customer support role, or related technical experience
Excellent oral and written communication skills
Demonstrated accountability skills with customers, consistent follow-through with customer requests, and maintaining time commitments
Proficiency with Microsoft Office Products, including Word, Excel, and PowerPoint
Experience with CRM, such as C4C, preferred
Strong people skills to interact with customers, suppliers, and co-workers in a team-based environment
Ability to manage multiple tasks and work independently with minimal direction
Good written, verbal, and listening skills
Ability to perform each essential duty satisfactorily
Ability to work in an office environment