Case Manager – TFT

Norfolk County

. Interview potential program participants and collect, verify, and input information about their history, living arrangements, and financial status .

Posted 9/17/2026full-timeSimcoe • CanadaJuniorMid-Level💰 CA$31 - CA$39 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in assessing client needs and determining eligibility for social services, with a strong focus on compliance with legislation and local policies. Proficient in utilizing SAMS for case management and recovery of overpayments while maintaining effective communication and interpersonal skills.

Highest-signal resume keywords

Eligibility DeterminationClient Needs AssessmentSAMS Software ProficiencyInterpersonal CommunicationSocial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Eligibility AssessmentCase ManagementFraud Evidence PresentationOverpayment RecoveryAction Plan Negotiation

Soft Skills

Interpersonal SkillsCommunication Skills

Tools & Technologies

SAMSGeneral Office EquipmentCorporate Standard Software

Certifications & Qualifications

Valid Ontario Driver’s License

Industry Keywords

Ontario WorksSocial ServicesOccupational Health and Safety ActLegislative ComplianceEmployment Barriers

About the role

Key responsibilities & impact

Interview potential program participants and collect, verify, and input information about their history, living arrangements, and financial status
Determine initial and ongoing Ontario Works eligibility and entitlement under legislation, ministry directives, and local policies
Monitor eligibility, legislative and directive changes, documentation, and declared income
Approve trustees for applicants under 18 and others requiring a trustee
Negotiate and monitor action plans
Assess client needs, interests, and employment barriers; assist recipients through planning, strategizing, and referrals
Determine eligibility for life stabilization-related expenses
Determine and recover overpayments through SAMS and terminate cases
Present evidence in court in fraud cases if subpoenaed
Analyze participation, determine non-compliance, and impose sanctions as required
Perform other assigned duties

Requirements

What you’ll need

Four (4) year (Honours) University Degree or Three (3) year university degree plus an additional two (2) year college diploma in a related field
Over two (2) years of related work experience, e.g. social services or counselling (employment and/or educational)
Valid Ontario driver’s license; travel is required
Sound interpersonal and communication skills
Ability to operate general office equipment, corporate standard software, and department-specific software (SAMS)
Awareness of safe work practices and basic understanding of the Occupational Health and Safety Act

Benefits

Comp & perks

Temporary full-time position
35 hours per week
Flexible work arrangements may be available based on operational requirements
Equal opportunity employer
Accessibility accommodations available throughout the recruitment process
Current Criminal Record Check and Vulnerable Sector Check required for successful applicants
Education verification