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Account Manager
Normet Group. Develop a market-area business plan and sales strategy with dealers and the Director, Sales, North America Sales Area .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing market-area business plans and sales strategies, providing technical support and training, and managing customer relationships in mining and tunneling applications. Proficient in root cause analysis, HSEQ compliance, and creating customized technical documentation.
Highest-signal resume keywords
Technical Support And TrainingRoot Cause AnalysisCustomer Relationship ManagementHSEQ ComplianceMarket Dynamics Understanding
ATS Keywords
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Hard Skills
Product DemonstrationTechnical Documentation CreationCustomer Database ManagementSales Documentation PreparationProduct Improvement Testing
Soft Skills
CommunicationRelationship ManagementProblem-Solving
Tools & Technologies
Normet Quality Management SystemsHSEQ Documentation
Certifications & Qualifications
Industry Certifications
Industry Keywords
Mining ApplicationsTunneling ApplicationsSales StrategyCustomer DevelopmentRisk Assessments
About the role
Key responsibilities & impact- Develop a market-area business plan and sales strategy with dealers and the Director, Sales, North America Sales Area
- Support internal and external stakeholders with complex Normet product-related issues in mining and tunneling applications
- Participate in Normet strategy workshops and day-to-day business operations
- Demonstrate products in the field
- Utilize company leads to expand the customer base and follow up with leads alongside other Account Managers
- Maintain communications regarding product needs and forecasts with external manufacturing partners and raw material providers
- Support marketing functions, including trade shows, brochures, and project spotlights
- Provide technical support and training to end users, operators, and account managers
- Provide factory feedback to improve the product line
- Support root cause analysis, report writing, and Normet quality management systems
- Lead local product improvement testing and implementation
- Develop plans for new-market penetration, customer development, relationship management, and customer satisfaction
- Support warranty investigations as a technical advisor
- Maintain a customer database covering key contacts across mining and tunneling operations
- Communicate with the service team to prepare units with local upfits and finalize sales documentation
- Promote and sell operator and simulator training packages
- Develop sales and marketing tools with Normet International for customer equipment and total-solution requirements
- Cultivate relationships with executive decision-makers in key accounts
- Conduct customer visits and localized training sessions
- Provide global support during North America time zones for customers requiring remote assistance
- Comply with Normet HSEQ policies and support HSEQ initiatives
- Support risk assessments, incident investigations, and HSEQ documentation
- Contribute to continuous improvement and participate in North American sales and service teams
Requirements
What you’ll need- Ability to work through complex Normet product-related issues in mining and tunneling applications
- Firsthand field demonstration ability
- Strong understanding of customer and market dynamics and requirements
- Ability to provide technical support and training to end users, operators, and account managers
- Ability to support root cause analysis tools and report writing
- Ability to lead local product improvement testing and implementation
- Ability to develop and maintain customer databases
- Ability to create customized technical documentation, including manuals and training materials
- Ability to prepare units with local upfits, OTM (Order to manufacturing), and other sales documentation
- Technical input into new product and technology development
- Ability to conduct customer visits, localized training sessions, and present reports to various levels of authority
- Ability to support risk assessments, incident investigations, and product-related legislative safety specifications in North America
- Ability to support creation and updating of HSEQ documentation
- Retain existing industry certifications and acquire updates and advancement where applicable
- Ability to work with customers and internal and external stakeholders across North American time zones
Benefits
Comp & perks- Talent development, learning and development, and competency training
- Opportunities to retain existing industry certifications and acquire updates and advancement