Normet Group

General

• Provide quality technical support and engineering for development, maintenance, training, and product services across Normet’s underground electric and mechanical fleet
• Resolve complex Normet product issues and support internal and external stakeholders in mining and tunnelling applications
• Analyze, recommend changes to, and update electrical, hydraulic, mechanical, and parts drawings and technical documents
• Serve as subject matter expert on the Normet fleet, software, digital applications, document libraries, and product platforms
• Provide technical support and training to end users, operators, and service personnel
• Provide technical feedback to factories to improve equipment and operations
• Support root cause analysis, report writing, and Normet quality management systems
• Support predictive operating cost models and recommended parts requirements
• Lead local product improvement testing and implementation
• Support warranty investigations as a technical advisor
• Assist with equipment installations and demonstrations
• Create customized training materials for specific applications
• Conduct customer visits, localized training sessions, and presentations
• Assist customers with parts interpretations, maintenance troubleshooting, and factory feedback
• Support risk assessments, incident investigations, legislative safety specifications, and HSEQ documentation in North America
• Contribute to sales and service teams across North America
• Travel occasionally or frequently for extended periods to underground mine sites in North America

Technical Specialist