Customer Quality Manager

Norsk Hydro

. Drive the Quality Department's efforts to deliver zero defects.

Posted 10/15/2026full-timeCressona • Pennsylvania • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality management, including root cause analysis, corrective actions, and quality performance improvement in manufacturing environments. Proficient in leading teams, developing quality strategies, and ensuring compliance with quality standards and regulations.

Highest-signal resume keywords

Root Cause AnalysisQuality ManagementLeadership ExperienceAluminum Extrusion ProcessesITAR Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Strategy DevelopmentData Analytics8D MethodologyA3 MethodologyDMAIC MethodologyQuality Performance MetricsNon-Conformance InvestigationTechnical Problem SolvingProcess Capability ImprovementManufacturing Quality Metrics

Soft Skills

CoachingMentoringCustomer SupportTeam CollaborationCommunication

Tools & Technologies

Quality Testing EquipmentQuality Performance ToolsInspection Records ManagementContinuous Improvement Initiatives

Certifications & Qualifications

Bachelor's Degree in EngineeringBachelor's Degree in ManufacturingBachelor's Degree in Quality

Industry Keywords

Manufacturing EnvironmentHigh-Volume ManufacturingQuality ComplianceExtrusion ProcessesCustomer Claims Resolution

About the role

Key responsibilities & impact

Drive the Quality Department's efforts to deliver zero defects.
Lead containment activities, problem solving, customer claim resolution, and coach and mentor team members.
Support the quality test lab and its processes.
Partner with production teams and customers to improve quality performance across the operation.
Create and execute the site's quality strategy using technology, data analytics, and advanced quality performance tools.
Reduce customer complaints, test failures, returns, defects, and overall cost of quality while improving compliance and test performance metrics.
Provide customer support for quality issues and technical problem solving.
Ensure quality standards are understood, maintained, and adhered to at plant and customer facilities.
Connect customers and the plant on claims support, technical problem solving, continuous improvement initiatives, and quality performance projects.
Develop and review plant-floor processes and documentation.
Conduct non-conformance investigations and lead root cause analysis to drive sustainable corrective actions.
Document deviations and conduct failure investigations as appropriate.
Develop, coordinate, and provide training on Quality standards and processes.
Coach team members through daily teaching on the shop floor and impart technical knowledge and reactionary logic.
Serve as subject matter expert in quality lab testing, equipment, dispositioning, lab backup, extrusion processes, and emerging quality technologies.
Ensure completeness and accuracy of inspection records and test data.
Conduct daily site walks to identify visible product and process issues and coordinate immediate resolution.
Assist customers with aluminum fundamentals, extrusion processes, and quality requirements.
Maintain high standards for quality compliance, reporting accuracy, and safety.

Requirements

What you’ll need

Bachelor's Degree in Engineering, Manufacturing, Quality or related field.
At least 7 years of professional experience working in a manufacturing environment.
At least 5 years of previous leadership experience.
Must be eligible to access and work with ITAR-controlled information and data, as required for this position.
Experience with aluminum extrusion or related manufacturing processes.
Experience reducing customer complaints, returns, cost of quality, or other key manufacturing quality metrics within a high-volume manufacturing environment.
Experience leading root cause investigations and corrective actions (8D, A3, DMAIC, or similar methodologies) for customer claims, process issues, and quality failures.
Experience partnering with production, engineering, and operations teams to improve process capability, product quality, and overall plant performance.

Benefits

Comp & perks

Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
Retirement Savings Plan
Education Assistance
Bonus Plan Eligibility
Referral Bonuses
Parental Leave
On-site Gym & Café
Equal opportunity employment practices
Application accommodations available through Hydro Recruiting