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Customer Service Representative
Norsk Hydro. Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on order processing, account management, and effective communication. Proficient in utilizing tools like Microsoft Office and Oracle P.O. management to support customer interactions and maintain organized records.
Highest-signal resume keywords
Customer Service ExperienceOrder ProcessingMicrosoft Office ProficiencyOracle P.O. ManagementStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryPricing VerificationQuotation PreparationInventory ManagementMath Skills
Soft Skills
Highly OrganizedDetail-OrientedAdaptableSelf-StarterTeam Collaboration
Tools & Technologies
Microsoft ExcelOracleAS400
Industry Keywords
Extrusion Customer ServiceManufacturing Customer Service
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification
- Manage customer accounts and handle communications via phone and email
- Adapt and provide support for additional accounts as needed
- Prepare quotations and follow up with customers
- Enter purchase order requisitions
- Report and resolve customer complaints
- Maintain organized files
- Collaborate effectively in a team environment
- Perform other assigned duties as needed
Requirements
What you’ll need- Minimum of 2 years of customer service experience
- Exposure to inventory and planning processes
- Travel less than 10%
- Experience in extrusion or manufacturing customer service is desirable
- Familiarity with Oracle P.O. management is considered an asset
- Strong computer skills, including proficiency in Microsoft Office and Excel
- Working knowledge of AS400 is an asset
- Excellent customer service and communication skills, both verbal and written
- Proficient in handling customer interactions via telephone and email
- Highly organized, self-starter, and detail-oriented
- Adaptable to change and able to thrive in a dynamic environment
- Strong math skills
Benefits
Comp & perks- Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
- Retirement Savings Plan
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave