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ITS Analyst
Norsk Hydro. Ensure compliance with Hydro Quality system, HSE regulations, policies, and standardized operating procedures .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Infrastructure management, ensuring compliance with Hydro Quality systems and HSE regulations while effectively troubleshooting incidents and maintaining user accounts. Proficient in IT change management and documentation, with a strong focus on collaboration within global IT projects.
Highest-signal resume keywords
IT Infrastructure ManagementIT Technician QualificationITIL CertificationActive Directory MaintenanceIncident Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
IT InfrastructureTroubleshootingApplication InstallationUser Account ManagementVendor Management Processes
Soft Skills
Eagerness to LearnCollaboration
Tools & Technologies
IT DocumentationHSE RegulationsGlobal Architecture Standards
Certifications & Qualifications
ITIL Certification
Industry Keywords
Manufacturing EnvironmentService Level AgreementsChange Management
About the role
Key responsibilities & impact- Ensure compliance with Hydro Quality system, HSE regulations, policies, and standardized operating procedures
- Take active part in incident resolution
- Work with global support teams to resolve IT infrastructure and application-related issues
- Install or participate in installation of IT infrastructure components, applications, and relevant tools
- Monitor and maintain location-specific infrastructure and applications
- Comply with area-specific customer requirements
- Participate in location-specific and global IT projects
- Maintain user accounts within locally supported applications
- Act as location representative of GBS IT professionals
- Participate in IT change management flows
- Troubleshoot IT infrastructure incidents and application errors; diagnose and solve hardware/software faults
- Maintain the location-specific part of Active Directory
- Follow global architecture, security, and operational standards and policies
- Maintain location-specific IT documentation
- Prioritize work in compliance with GBS IT Service Level Agreements
Requirements
What you’ll need- 5 or more years work experience on the field of IT Infrastructure
- IT Technician qualification is a must
- Fluency in English is a must
- French is preferred
- Travel to Montreal plant quarterly expected
- ITIL Certification is preferred
- Exposure to and understanding of a manufacturing environment is preferred
- Experience in basic Vendor management processes is preferred
- Eagerness to learn and further develop yourself professionally
Benefits
Comp & perks- Medical, Rx, Dental, Disability, Life Insurance
- Retirement Savings Plans with Company Match/Contributions
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave