Member Services Representative

North Star Community Credit Union

. Provide exceptional service to members in person, by phone, and through digital channels .

Posted 9/23/2026full-timeGrafton • North Dakota • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and financial transactions, with a strong focus on accuracy and attention to detail. Proficient in managing accounts and providing tailored solutions to meet member needs.

Highest-signal resume keywords

Customer ServiceFinancial TransactionsAccount ManagementAttention to DetailProfessional Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash HandlingData EntryLoan ProcessingDeposit ProcessingWithdrawal Processing

Soft Skills

Interpersonal SkillsRelationship BuildingConfidentiality

Tools & Technologies

Ten-Key CalculatorComputer Proficiency

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Financial ServicesBranch OperationsMember Services

About the role

Key responsibilities & impact

Provide exceptional service to members in person, by phone, and through digital channels
Accurately process deposits, withdrawals, loan payments, and other financial transactions
Assist members with account inquiries, products, and services
Open and maintain accounts, including remote account assistance
Process and disburse member loans
Balance cash drawer daily and resolve discrepancies
Support members with online financial services and general account access
Identify opportunities to recommend products and services that meet member needs
Maintain accurate records while adhering to all policies and procedures
Assist with branch operations, including phones, scanning, filing, and data entry

Requirements

What you’ll need

1–3 years of customer service, financial services, cash handling, or related experience preferred
High School Diploma or GED required
Strong customer service and interpersonal skills
High attention to detail and accuracy
Professional communication and confidentiality
Proficiency with computers and ten-key calculators
Ability to build relationships and provide tailored solutions