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North

Customer Retention Representative

North

. Retain accounts by resolving outstanding issues and educating merchants on the value proposition of remaining with North .

Posted 11/3/2026full-timeRemote • United StatesJunior💰 $15 - $17 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention principles and effective communication to resolve merchant issues while educating them on value propositions and equipment functionality. Proven ability to analyze and improve processes to enhance customer satisfaction and reduce account closures.

Highest-signal resume keywords
Customer Retention PrinciplesCall Center ExperienceSales ExperienceLoyalty Program KnowledgeProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Building RapportInfluencing DecisionsNavigating Complex Situations
Industry Keywords
Merchant EducationRate AnalysisEquipment RecommendationsNAB Loyalty ProgramPaymentsHub

About the role

Key responsibilities & impact
  • Retain accounts by resolving outstanding issues and educating merchants on the value proposition of remaining with North
  • Educate merchants on pricing, offer competitive rate quotes, and/or perform internal rate analysis
  • Educate merchants on equipment functionality, identify when alternate equipment is appropriate, and make equipment recommendations
  • Serve as a point of contact for merchants while service issues are addressed and resolved
  • Escalate issues appropriately to ensure immediate resolution
  • Educate merchants on the value of the NAB loyalty program, PaymentsHub
  • Work with all departments within NAB to identify the best solutions to merchant concerns
  • Determine the root cause of merchant dissatisfaction when cancellation is inevitable
  • Suggest process improvements to reduce account closures
  • Complete special projects as assigned by management

Requirements

What you’ll need
  • High School Diploma or equivalent required
  • Some college preferred
  • 1-3 years prior experience in a call center environment required
  • 1-3 years prior experience as a Sales, Retention, or Loyalty Representative preferred
  • Proven ability to build rapport, influence decisions, and navigate complex situations
  • Strong understanding of customer retention principles
  • Ability to maintain current understanding of NAB processing rate structures and current industry knowledge

Benefits

Comp & perks
  • Medical, Dental, & Vision Coverage
  • PTO: Vacation, Sick, Holidays
  • Birthday Holiday
  • Education Assistance
  • 401(k) + Match
  • Mental Health Support & Well-Being Program
  • Company-funded Lifestyle Spending Account
  • Monthly bonus