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Tech Stack
Tools & technologiesAWSCloud
About the role
Key responsibilities & impact- Build and lead North's Applied AI engineering team
- Define the practice's operating model, engagement strategy, and technical standards
- Partner with Product, customers, and business stakeholders to observe workflows and develop AI solutions
- Drive discovery, prototyping, and transition of AI capabilities to production across concurrent enterprise projects
- Architect, deploy, and maintain production AI solutions including agentic workflows, chatbots, copilots, agent-assist tools, and traditional ML models
- Establish modular, reusable integrations for AI agents to securely access internal systems and enterprise data with least-privilege controls
- Own the AI evaluation lifecycle, including offline/online evaluations, benchmark datasets, human-in-the-loop validation, and production-readiness criteria
- Manage production operations with Cloud and Data Engineering, overseeing CI/CD, monitoring, incident response, latency, and inference-cost optimization
- Partner with Product, Sales, Marketing, Operations, and Risk to improve business processes
- Work with Risk, Compliance, Legal, and Information Security to ensure AI systems are explainable, auditable, and safely governed
- Report the team's impact to leadership through clear reporting and KPIs
- Establish long-term strategy, technical architecture, responsible-AI guardrails, and short-term scope and sequencing
Requirements
What you’ll need- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience
- 10+ years of experience in software engineering, machine learning, or a related domain, including time in a customer-facing or business-embedded engineering capacity
- 2+ years building and shipping production systems on top of large language models (LLMs), including at least one agentic or conversational system live with real users
- 4+ years of hands-on management experience with a track record of hiring and growing teams as well as providing coaching and mentoring
- Exceptional leadership skills and ability to operate in a fast-moving environment
- Hands-on approach to closing gaps in technical execution, including personally debugging a misbehaving agent in production
- Demonstrated problem-solving and executive-level communication skills
- Expertise in code-level AI SDKs and agent frameworks, such as LangGraph, CrewAI, and AWS Strands Agents
- Knowledge of tool/function calling, RAG, vector search, structured outputs, conversation and state management, and deterministic workflows
- Cloud engineering skills, preferably AWS, including managed services, containers, IAM, networking, and cost optimization
- Experience deploying and maintaining production AI systems, CI/CD, tracing, incident response, and latency/cost controls
- Experience with AI evaluation, including test sets, regression testing, human review, and live quality measurement
- Knowledge of AI security and guardrails, including prompt injection defense, least-privilege access, audit trails, and human-in-the-loop design
- Knowledge aligned with financial regulations including Model Risk Management, SOC 2, PCI DSS, and GLBA
- No sponsorship is available for this position
Benefits
Comp & perks- Medical, Dental, & Vision Coverage
- Flexible Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
