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North

Implementation Manager

North

. Plan, install, train, and provide support for new and existing point of sale clients.

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $86,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in point of sale implementation and support, with a strong focus on client training, system configuration, and technical problem resolution. Proven ability to manage projects, provide exceptional customer service, and develop tailored solutions for diverse client needs.

Highest-signal resume keywords
Point Of Sale ImplementationTechnical SupportProject ManagementCustomer ServiceCertified Payment Professional

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Point Of Sale Software ConfigurationHardware InstallationSystem UpgradesProblem DiagnosisImplementation Planning
Soft Skills
Attention To DetailCommunicationClient Relationship Management
Certifications & Qualifications
Certified Payment Professional
Industry Keywords
Client SupportImplementation IssuesTrainingOn Call SupportTravel Requirement

About the role

Key responsibilities & impact
  • Plan, install, train, and provide support for new and existing point of sale clients.
  • Configure and install point of sale software and hardware in conjunction with client teams.
  • Research and facilitate resolution of implementation issues at client sites.
  • Provide technical assistance and support for computer systems, hardware, and software.
  • Manage pre-implementation projects, including planning, scheduling, and client preparation.
  • Implement live systems on site and train staff.
  • Develop post-implementation plans, obtain client sign-offs, and document implementation and training details.
  • Respond to client service requests and resolve issues to client satisfaction.
  • Recommend and perform system upgrades.
  • Diagnose and resolve hardware, software, and user-error problems by phone and on site.
  • Own calls and participate in problem resolution through escalation and follow-up.
  • Stay current through meetings, seminars, and technology publications.
  • Participate in the after-hours On Call rotation.
  • Assist with training Customer Support and Sales personnel and participate in sales presentations.
  • Serve as a level-three escalation path for the support department.

Requirements

What you’ll need
  • Bachelor's Degree or equivalent combination of education and work experience.
  • Minimum of 3 years experience in point of sale implementation and/or support.
  • Certified Payment Professional (CPP) or able to attain in 12 months.
  • Ability to understand each merchant's unique needs, develop a plan of action and coordinate team efforts to provide the solution.
  • Ability to provide world-class customer service, communicate well and a keen attention to detail.
  • Valid driver's license.
  • 85% travel requirement.
  • No sponsorship is available for this position at this time.

Benefits

Comp & perks
  • Medical, Dental, & Vision Coverage
  • Flexible Paid Time Off
  • 401(k) + Match
  • Mental Health Support & Well-Being Program
  • Paid Maternity & Paternity Leave
  • Education Assistance
  • Company-funded Lifestyle Spending Account