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Medical Interpreter, Patient Experience
Northeast Georgia Health System. Provide interpretation and translation services for non-English-speaking patients and families across the facility .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates bilingual proficiency in English and Spanish, providing effective interpretation and translation services while ensuring patient advocacy and cultural sensitivity. Capable of managing confidential information and delivering high-quality customer service in a fast-paced healthcare environment.
Highest-signal resume keywords
Bilingual Proficiency in English and SpanishPatient AdvocacyCultural CompetenceCustomer Service ExperienceHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Interpretation ServicesTranslation ServicesData EntryDocument Quality ControlPatient Management
Soft Skills
Effective CommunicationDiscretionTask PrioritizationAdaptabilityConflict Resolution
Tools & Technologies
Computer ProficiencyInformation Retrieval Software
Certifications & Qualifications
High School Diploma or GED
Industry Keywords
Cultural SensitivityPatient CareCustomer SatisfactionHealthcare EnvironmentConfidentiality
About the role
Key responsibilities & impact- Provide interpretation and translation services for non-English-speaking patients and families across the facility
- Inform departmental leadership of cultural influences affecting patient care and compliance
- Serve as a patient and family advocate and liaison between patients and the organization
- Provide information, general assistance, complaint resolution, and referrals to appropriate resources
- Support patients and families during hospitalization or outpatient services and address customer satisfaction issues
- Deliver complete and accurate neutral interpretations without altering, omitting, or adding meaning
- Interpret unit forms, consent-form communications, and support obtaining patient signatures
- Coordinate with staff and physicians for appointments involving Spanish-speaking patients
- Assist with quality control of translated documents from English to Spanish
- Identify opportunities to improve customer service and patient management across diverse cultural populations
- Address culturally based miscommunication by sharing relevant cultural information with patients and providers
- Maintain confidentiality, patient privacy, and HIPAA compliance
- Assist Rehabilitation Therapists as needed, including patient draping and reporting notable responses
- Perform data entry, information retrieval, and required documentation
- Visit new inpatients within twelve hours of admission when required and maintain daily visit logs
- Answer questions about hospital policies and procedures and refer patients and families to appropriate departments
- Escalate unresolved high-risk incidents to the Manager
- Participate in staff training and orientation and educate new department employees
- Collaborate with Security to inventory patient valuables from admission through discharge
- Attend mandatory education courses and perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- One (1) year customer service-related experience
- Must be bilingual in English and Spanish
- Fluent oral/written communication skills in English and Spanish
- Ability to communicate effectively with patients/families, healthcare staff, and external providers
- Ability to handle complex, timely, and confidential information with discretion
- Ability to prioritize tasks and deliver high-quality work with minimal supervision under tight deadlines
- Proficiency with computers and computer software
- Ability to work effectively cross-culturally
- Ability to adjust and work efficiently in a fast-paced, stressful environment
- Ability to perform duties with a culturally and socially diverse patient population
- Ability to read, write, reason, and talk
- Ability to stand/walk constantly and perform occasional lifting, carrying, kneeling, stooping, bending, pushing, and pulling up to 20 lbs
Benefits
Comp & perks- Equal Opportunity Employer statement and nondiscrimination commitment
- Opportunities for employee development and goal achievement
- Mandatory education courses as required