Item Processing Analyst

Northwest Bank

. Administer and coordinate daily activities throughout the Item Processing Department .

Posted 10/2/2026full-timeWarren • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Item Processing, system testing, and regulatory compliance while effectively collaborating with teams to enhance operational efficiency and customer service. Proficient in analyzing complex data to drive actionable improvements and optimize banking processes.

Highest-signal resume keywords

Item Processing ExperienceSystem TestingRegulatory ComplianceBusiness/System AnalysisProcedure Writing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess ImprovementGeneral Ledger ManagementATM/VTM/TCR MonitoringFraud Prevention ToolsPerformance Metrics ReportingCash Order BalancingRegulatory Guidelines UnderstandingMicrosoft Office ProficiencyBanking Operations

Soft Skills

Effective CommunicationProblem SolvingTeam CollaborationDecision MakingActive Listening

Tools & Technologies

Item Processing SystemsDepartment-Specific SoftwareATM SystemsFraud Prevention Software

Industry Keywords

Banking ComplianceOperational EfficiencyCustomer ServicePerformance MetricsFederal Regulations

About the role

Key responsibilities & impact

Administer and coordinate daily activities throughout the Item Processing Department
Process and review ATM check deposits, Mobile Check Deposits, and CCX Check Deposit Files
Monitor fraud prevention tools and balance General Ledgers and department accounts
Support branch offices and corporate departments while monitoring system efficiency and improvement opportunities
Review company data, build reports, and recommend processes to improve performance metrics
Gather, interpret, and use complex data to develop actionable process improvements and optimize Item Processing Systems and the ATM fleet
Review policies, procedures, and processes to identify areas for improvement
Prepare departmental reports and analysis
Monitor and maintain Item Processing Systems and ATM/VTM/TCRs and coordinate issue resolution with personnel or vendors
Identify and resolve customer service issues and complaints
Collaborate with business leads on deposit process functionality, system issues, inefficiencies, and business requirements
Recommend, write, and publish processes and procedures that enhance efficiency, compliance, and customer service
Research and evaluate training opportunities and participate in educational seminars and training
Partner with IS and vendors on system enhancements and product implementations
Research best practices, industry standards, and competition
Document, track, and monitor system issues and development status
Perform system testing and analyze resolutions and new development for business, regulatory, policy, and service-level compliance
Generate, analyze, and report monthly ATM transaction volume and performance across the Northwest ATM Fleet and remote deposits
Review, monitor, analyze, and balance cash orders for offsite ATMs
Validate ATM ADA compliance and compliance with Federal, state, and local regulations
Review/process General Ledger entries for daily surcharge income
Complete cash orders, settlements, and balancing for corporate office ATMs
Support consumer bank offices and departments by responding to correspondence promptly and accurately
Assist with ATM installs, removals, upgrades, and other projects
Complete other duties and special projects as requested by management
Work outside core banking hours and travel for special projects, upgrades, or testing as required

Requirements

What you’ll need

Bachelor's Degree in Business, Finance, or related experience (preferred education)
3–5 years of Item Processing experience (preferred)
3–5 years of related banking experience with heavy concentration in business/system analysis and operations/compliance (preferred)
5–6 years of experience performing system testing, procedure writing, and participating in product development (preferred)
Thorough understanding of applicable regulatory guidelines, products/programs, processes, and procedures
Ability to navigate Microsoft Office software, computer applications, and department-specific software
Ability to work with on-site equipment
Ability to work as part of a team
Ability to establish effective working relationships and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely, orally and in writing
Ability to actively listen and facilitate the open exchange of ideas and information
Ability to plan and track work, manage time and information, and use resources effectively
Ability to make sound decisions using perceptive and analytical processes and good judgment
Must comply with Northwest policies and procedures and Federal/State regulations
Must abide by safety and loss prevention rules and report injuries

Benefits

Comp & perks

Eligible for a shift differential
Equal opportunity employer committed to an inclusive environment for all employees