Northwest Bank

Analyst

• Administer and coordinate daily activities throughout the Item Processing Department
• Process and review ATM check deposits, Mobile Check Deposits, and CCX Check Deposit Files
• Monitor fraud prevention tools and balance General Ledgers and department accounts
• Support branch offices and corporate departments while monitoring system efficiency and improvement opportunities
• Review company data, build reports, and recommend processes to improve performance metrics
• Gather, interpret, and use complex data to develop actionable process improvements and optimize Item Processing Systems and the ATM fleet
• Review policies, procedures, and processes to identify areas for improvement
• Prepare departmental reports and analysis
• Monitor and maintain Item Processing Systems and ATM/VTM/TCRs and coordinate issue resolution with personnel or vendors
• Identify and resolve customer service issues and complaints
• Collaborate with business leads on deposit process functionality, system issues, inefficiencies, and business requirements
• Recommend, write, and publish processes and procedures that enhance efficiency, compliance, and customer service
• Research and evaluate training opportunities and participate in educational seminars and training
• Partner with IS and vendors on system enhancements and product implementations
• Research best practices, industry standards, and competition
• Document, track, and monitor system issues and development status
• Perform system testing and analyze resolutions and new development for business, regulatory, policy, and service-level compliance
• Generate, analyze, and report monthly ATM transaction volume and performance across the Northwest ATM Fleet and remote deposits
• Review, monitor, analyze, and balance cash orders for offsite ATMs
• Validate ATM ADA compliance and compliance with Federal, state, and local regulations
• Review/process General Ledger entries for daily surcharge income
• Complete cash orders, settlements, and balancing for corporate office ATMs
• Support consumer bank offices and departments by responding to correspondence promptly and accurately
• Assist with ATM installs, removals, upgrades, and other projects
• Complete other duties and special projects as requested by management
• Work outside core banking hours and travel for special projects, upgrades, or testing as required

Item Processing Analyst

Mortgage Loan Originator

• Proactively solicit new residential mortgage business through internal and external sources in an assigned geographic area
• Participate in business development opportunities, professional organizations, and community efforts to promote homeownership
• Ensure compliance with third-party agencies, vendors, company policies and procedures, and federal/state regulations
• Provide exceptional customer service throughout the loan origination process
• Interact professionally with team members and other departments
• Submit complete credit applications with supporting documentation
• Develop and maintain relationships with internal and external referral sources
• Prospect new mortgage lending opportunities
• Facilitate communication with customers and referral sources during loan origination
• Review applications, credit files, and customer qualifications to determine appropriate loan products and pricing
• Counsel and coach loan applicants toward their goals and suitable loan products
• Request timely loan rate locks for Secondary Marketing
• Maintain current knowledge of loan products and secondary market rules
• Achieve production and quality goals
• Cross-sell other Northwest products and services to loan applicants
• Work as part of a team

Technical Lead

• Perform specialized audits related to bank technology operations
• Plan, test, report, and follow up on audit results
• Lead and execute IT-related audits collaboratively with audit teams
• Identify significant risks, determine audit scope, and develop risk-based audit procedures
• Research and interpret regulations and current literature relevant to audit work
• Assess business processes and control environments with key personnel
• Collect and analyze audit data, evaluate information, and draw logical conclusions
• Prepare audit documentation in accordance with departmental standards and IIA requirements
• Recommend improvements to the adequacy, effectiveness, and efficiency of controls and related processes
• Present audit results and findings to business unit and audit management
• Lead management meetings to communicate audit status, significant issues, and corrective actions
• Prepare audit reports and clearly communicate observations and corrective actions
• Evaluate the quality of corrective actions addressing deficient conditions
• Work as part of a team

Technical IT Audit Lead

Marketing

• Develop and execute lifecycle marketing strategies supporting customer acquisition, onboarding, engagement, retention, product adoption, and relationship deepening
• Create customer contact strategies and journey frameworks that improve customer experiences and drive business growth
• Lead cross-channel customer engagement programs across email and direct mail
• Own the strategy, execution, and optimization of email marketing campaigns and automated customer journeys
• Establish best practices for audience targeting, personalization, testing, deliverability, and performance monitoring
• Support campaign planning calendar development and timely execution of marketing initiatives
• Manage Service and Commercial email campaigns
• Serve as business owner and power user for customer audience management and CDP activation
• Partner with Analytics, Data, and Technology teams on audience strategies, segmentation frameworks, and activation processes
• Define audience eligibility, suppression, and contact governance standards
• Lead planning and execution of targeted direct mail campaigns for prospects and existing customers
• Manage direct mail production, targeting, fulfillment, and campaign measurement with internal teams and external vendors
• Monitor campaign performance and improve targeting, response rates, and operational efficiency
• Evolve incentive strategies and capabilities with marketing and operations teams
• Collaborate across Marketing, Communications, Analytics, Line of Business, Data, Technology, and other teams to prioritize omnichannel campaigns
• Ensure seamless customer experiences through multiple channel activations
• Manage relationships with marketing technology partners, agencies, and vendors
• Partner with Compliance, Legal, and Risk teams to ensure communications meet regulatory, privacy, and internal policy requirements
• Ensure compliance with Northwest’s policies and procedures and Federal/State regulations
• Work as part of a team

Senior Lifecycle Marketing Lead

Human Resources

• Partner with business leaders to align talent strategies and workforce initiatives with business objectives
• Serve as a trusted advisor on organizational effectiveness, workforce planning, talent development, and change management
• Provide guidance on organizational design, team structure, and workforce optimization
• Lead workforce planning, talent forecasting, succession planning, and critical talent risk identification
• Analyze workforce trends, talent metrics, and business data to recommend solutions
• Develop strategies to improve employee engagement, retention, productivity, and organizational health
• Collaborate with Talent Acquisition on hiring strategies and workforce growth plans
• Facilitate talent reviews and support leadership development initiatives
• Identify organizational capability gaps and partner with Learning & Development on development solutions
• Support and lead change management for organizational transformations and workforce changes
• Conduct regular meetings with assigned business units/regions regarding priorities, talent needs, and workforce strategy
• Develop solutions, programs, and policies supporting business outcomes with HR counterparts
• Provide input on restructures, workforce planning, and succession planning
• Ensure compliance with company policies and applicable Federal and State regulations

HR Business Partner

• Proactively solicit new residential mortgage business through internal and external sources in an assigned geographic area
• Participate in business development opportunities, professional organizations, and community efforts to promote homeownership
• Ensure compliance with third-party agencies, vendors, company policies and procedures, and federal/state regulations
• Provide an exceptional customer service experience throughout the loan origination process
• Interact professionally with team members and other departments
• Submit complete credit applications with supporting documentation
• Develop and maintain relationships with internal and external referral sources
• Prospect new mortgage lending opportunities
• Facilitate communication with customers and referral sources during loan origination
• Review applications, credit files, and customer qualifications to determine appropriate loan products and pricing
• Counsel and coach applicants toward their goals and suitable loan products
• Request timely loan rate locks for Secondary Marketing
• Maintain current knowledge of loan products and secondary market rules
• Achieve production and quality goals
• Cross-sell other Northwest products and services to loan applicants
• Work as part of a team

Manager

• Monitor credit performance of individual commercial borrowers and escalate or remediate issues as appropriate
• Report commercial portfolio monitoring activities accurately and on time
• Ensure adherence to credit policies, procedures, thresholds, loan agreements, and banking regulations
• Monitor financial statement collection, covenant testing, collateral valuation, annual reviews, and delinquencies
• Engage with customers to discuss operating performance, business results, and covenant compliance
• Evaluate repayment sources, business models, industry trends, and borrower risk ratings
• Collect and review financial statements, tax returns, due diligence reports, credit bureaus, appraisals, internal credit information, industry research, and peer data
• Spread financial statements and prepare financial models assessing probability of default and loss given default
• Document cash flows, covenant calculations, sensitivity analyses, guarantor statements, and collateral valuations
• Perform independent credit quality assessments, identify credit risks and mitigants, and monitor emerging risks
• Assist with annual reviews, renewals, interim update memos, covenant calculations, and criticized asset reviews
• Present analyses and address questions during credit discussions or presentations
• Liaise among Commercial Banking Relationship Managers, Credit Risk, Underwriting, and Special Assets to obtain and document credit approvals
• Track key risk indicators and applicable monitoring thresholds
• Ensure compliance with Northwest policies, procedures, and Federal/State regulations
• Use Microsoft Office and department-specific software to maximize efficiency
• Work as part of a team

CRE Portfolio Manager II/III

• Proactively solicit new residential mortgage business through internal and external sources in an assigned geographic area
• Participate in business development opportunities, professional organizations, and community efforts promoting homeownership
• Ensure compliance with third-party agencies, vendors, company policies, procedures, and federal/state regulations
• Provide an exceptional customer service experience throughout the loan origination process
• Interact professionally with team members and other departments
• Submit complete credit applications with supporting documentation
• Develop and maintain relationships with internal and external referral sources
• Prospect new mortgage lending opportunities
• Facilitate communication with customers and referral sources during loan origination
• Review applications, credit files, and customer qualifications to determine appropriate loan products and pricing
• Counsel and coach loan applicants toward their goals and suitable loan products
• Request timely loan rate locks for Secondary Marketing
• Maintain current knowledge of loan products and secondary market rules
• Achieve production and quality goals
• Cross-sell other Northwest products and services to loan applicants
• Work as part of a team

Full-stack Engineer

• Design, develop and support applications and solutions using Visual Studio, the .NET platform and SQL Server
• Develop and maintain applications using C#, SQL, ASP.NET, JavaScript, HTML, CSS and other web technologies
• Develop web services, microservices and API integrations using Web API, SOAP, REST and related technologies
• Integrate web applications and solutions with Microsoft SharePoint and Office 365
• Design and develop ETL solutions using SSIS and SQL Server
• Write technical specifications and maintain architecture, design and data-flow diagrams using Microsoft Visio or equivalent tools
• Assess business needs with internal customers and collaborate with teams to design solutions
• Provide application maintenance, troubleshooting and Tier 2 support
• Follow PMO governance and Change Management processes
• Lead requirements gathering, analysis and application design for medium and large projects
• Participate in all phases of the software development life cycle
• Embed information/application security and regulatory requirements in the SDLC
• Recommend technology-stack and best-practice improvements
• Develop and execute plans to install new software and custom changes
• Work with Tier 1 support teams and complete project requests
• Accept mentorship from lead developers and mentor Application Developer I and II
• Ensure compliance with company policies and Federal/State regulations
• Navigate Microsoft Office and department-specific software
• Work as part of a team and with on-site equipment
• Follow safety and loss-prevention procedures and report injuries or emergencies

Item Processing Analyst

Mortgage Loan Originator

Technical IT Audit Lead

Senior Lifecycle Marketing Lead

HR Business Partner

Mortgage Loan Originator

CRE Portfolio Manager II/III

Mortgage Loan Originator

Senior Software Engineer