Loan Servicing Coordinator II

Northwest Bank

. Complete new loan setup, funding, and post-closing review .

Posted 11/2/2026full-timeWarren • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in commercial and small business loan servicing, including loan setup, funding, and compliance with regulatory standards. Proficient in customer service, loan documentation interpretation, and maintaining data integrity within financial systems.

Highest-signal resume keywords

Commercial Loan ExperienceSmall Business Loan ExperienceLoan Documentation InterpretationCustomer Service ExcellenceRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan SetupLoan MaintenancePost-Closing ReviewLoan ModificationsGeneral Ledger ReconciliationCollateral ManagementPayoff TransactionsService Level AgreementsData Integrity ComplianceAudit Data Gathering

Soft Skills

Time ManagementTeam CollaborationCustomer Inquiry ResponsePressure ManagementTraining New Hires

Tools & Technologies

Microsoft OfficeCore System SoftwareDepartment-Specific Software

Industry Keywords

CECL Data PointsSBA-Guaranteed LoansUCC ContinuationsLoan Collateral RecordsCommercial Loan ProductsCredit PolicyFederal/State Regulations

About the role

Key responsibilities & impact

Complete new loan setup, funding, and post-closing review
Post loan transactions for all product types
Perform loan maintenance in the core system
Complete work to meet established service level agreements and benchmarks
Prepare and process payoff quotes and payoff transactions
Respond to customer inquiries with exemplary customer service
Process loan modifications
Review and quality check ARM Rate Notice Reports; make adjustments and send borrower correspondence when necessary
Monitor and reconcile reports related to Small Business and Commercial Loans and follow up with internal and external business partners
Perform post-closing servicing functions and tracking for SBA-guaranteed loans
Ensure document and data integrity complies with CECL data points
Train new hires in small business and commercial loan servicing
Reconcile General Ledger accounts and perform daily balancing
Monitor collateral records and ensure accurate lien positions
Record and release collateral within established timeframes and escalate concerns to management
Prepare applicable release documents
Establish and maintain loan collateral records in the core system
Process Line of Credit renewals
Process the paid commercial loan report
Process UCC continuations
Support testing of new products and services
Manage and distribute servicing workflows and services
Gather audit data requested by management
Validate year-end reporting
Provide backup support to Collateral and Origination areas
Ensure compliance with Northwest’s policies, procedures, and Federal/State regulations

Requirements

What you’ll need

High school diploma or equivalent
Associate’s degree in a related field
3-5 years of customer service experience
5-6 years of commercial or small business loan experience
Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
Knowledge of loan documentation, including the ability to interpret and make judgments from the documentation
Ability to manage time and meet deadlines under pressure while maintaining a high level of customer service
Ability to navigate Microsoft Office software, computer applications, and department-specific software
Ability to work as part of a team
Ability to work with on-site equipment
Ability to comply with Northwest’s policies and procedures and Federal/State regulations

Benefits

Comp & perks

Friday as an optional work from home day
Equal opportunity employer
Inclusive environment for all employees