Practice Director – General Surgery, Plastic Surgery, Allergy

Northwest Permanente

. Lead daily operations for General Surgery, Plastic Surgery, and Allergy services .

Posted 9/17/2026full-timePortland • Oregon • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational leadership within surgical care delivery, focusing on process improvement, financial management, and performance monitoring. Proven ability to lead complex change initiatives and collaborate effectively across interdisciplinary teams to enhance patient access and operational efficiency.

Highest-signal resume keywords

Operational LeadershipSurgical Care DeliveryFinancial ManagementProcess ImprovementChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare AdministrationBudget DevelopmentQuality ImprovementData AnalysisCapacity PlanningReferral ManagementSurgical OperationsPerformance MonitoringBusiness Case DevelopmentOperational Benchmarking

Soft Skills

CollaborationInfluencingEngagementAccountabilityContinuous Improvement

Tools & Technologies

Reporting ToolsDashboardsFinancial Monitoring Systems

Certifications & Qualifications

Bachelor's DegreeMaster's Degree in Business AdministrationMaster's Degree in Health Care Administration

Industry Keywords

Surgical ServicesAmbulatory CareClinical WorkflowsInterdisciplinary TeamsPatient FlowAccess ImprovementProvider UtilizationSurgical Service Line Operations

About the role

Key responsibilities & impact

Lead daily operations for General Surgery, Plastic Surgery, and Allergy services
Provide operational leadership across surgical care delivery, including patient flow, scheduling, capacity management, provider templates, pre-operative workflows, post-referral coordination, and coordination with ancillary and procedural partners
Oversee performance monitoring, process improvement, and implementation of best practices to improve quality, safety, patient experience, access, productivity, and operational efficiency
Partner with physician leaders, clinicians, administrative teams, Primary Care, Specialty Care, ancillary departments, and regional operations to align service line priorities and remove barriers to care delivery
Develop and track operational benchmarks, dashboards, and reporting tools covering appointment supply and demand, surgical referral trends, backlog, utilization, staffing needs, and key performance indicators
Prepare recurring analyses, business cases, and internalization studies related to surgical access, procedural growth, staffing models, care transitions, cost drivers, service expansion, and resource allocation
Lead complex change initiatives, including workflow redesign, care model changes, access improvement work, technology implementation, and cross-functional process standardization
Manage departmental budgeting, financial monitoring, and prioritization of internal and external cost drivers
Develop processes to ensure accurate financial capture, appropriate resource utilization, and sustainable operational performance
Build relationships with physicians, clinicians, staff, and operational partners to foster accountability, engagement, continuous improvement, and high-quality, equitable care

Requirements

What you’ll need

Bachelor's degree AND six (6) years of experience in a directly related field OR a Master's degree in Business Administration, Health Care Administration, or related field
Three (3) years of experience managing business operations, healthcare administration, financial analysis, clinical operations, or another related field
Three (3) years of experience in a supervisory role or managing/leading highly complex service lines, financial management, budget development, program development, quality improvement, or project management
Demonstrated surgical care delivery or surgical operations experience, including experience supporting or leading perioperative, pre-operative, procedural, specialty surgery, ambulatory surgery, or surgical service line operations
Strong understanding of surgical and specialty care workflows, including referral management, access, scheduling, provider utilization, patient flow, clinical handoffs, and coordination across interdisciplinary teams
Experience using operational and financial data to identify trends, evaluate performance, build business cases, support decision-making, and drive quality, access, and efficiency improvements
Demonstrated ability to lead complex change initiatives, manage competing priorities, and influence across departments in a fast-paced healthcare environment
Solid understanding of clinical workflows, licensure, regulatory requirements, and scope-of-practice considerations
Experience in ambulatory care, surgical access improvement, supply-demand modeling, capacity planning, and physician scheduling preferred

Benefits

Comp & perks

15% employer contribution to retirement programs, including pension
90% employer-paid health plan
Tuition Reimbursement
Child Care Benefits
Flexible Work Schedules
Paid Parental Leave
Self-Care Days + Paid Time Off