Manager, Marketing Database

Norton Rose Fulbright

. Serve as the firm’s functional subject-matter expert and primary power user for the InterAction CRM platform, especially the InterAction Windows Client .

Posted 9/18/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in managing and optimizing the InterAction CRM platform, including data management, reporting, and user account administration. Strong project management and communication skills to collaborate effectively with internal teams and external vendors.

Highest-signal resume keywords

InterAction CRM ManagementData Management and StewardshipVuture Campaign CreationProject ManagementLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InterAction CRMVutureData Accuracy and Quality ManagementReporting and AnalyticsDatabase SegmentationConfiguration ManagementData Change ManagementEmail MarketingMicrosoft 365Troubleshooting Data Errors

Soft Skills

Exceptional Communication SkillsAttention to DetailStrategic OversightCollaborationProblem-Solving

Tools & Technologies

InterAction Windows ClientInterAction Data MinderAI Tools for Data QualityHR Information SystemsBilling Systems

Industry Keywords

Legal IndustryProfessional Services IndustryEmail MarketingData StewardshipCRM Best Practices

Tech Stack

Tools & technologies

Unity

About the role

Key responsibilities & impact

Serve as the firm’s functional subject-matter expert and primary power user for the InterAction CRM platform, especially the InterAction Windows Client
Manage day-to-day functionality, configuration, data processes, reporting, and enhancement of InterAction and connected tools
Manage InterAction Windows configuration settings, folder templates, naming conventions, FDA, saved searches, data change management, importing/exporting, and web profiles
Segment the database for targeted marketing activities
Troubleshoot data-related errors involving HR information systems and billing systems
Use InterAction Data Minder to offboard user accounts and troubleshoot synchronization cycles
Maintain data accuracy and quality through housekeeping, cleanup, and maintenance
Coordinate CRM activities and workflows with internal teams
Manage an external AI tool to improve data quality
Work with IT and external vendors on upgrades, modifications, and new features
Monitor the vendor and product landscape for future opportunities
Serve as the US subject matter expert for firm email marketing and coordinate with the global team
Work with the global service center to ensure efficient processes and develop instruction documents
Create and maintain master email campaign templates, configurations, user accounts, and web forms
Create Vuture campaigns and mailing lists; send event mailings, flagship publications, legal updates, and Holiday eCards
Prepare monthly reports analyzing open rates, workflow, and other KPIs
Diagnose and resolve InterAction and Vuture issues
Collaborate with CRM managers throughout the firm to standardize procedures and configurations
Prepare InterAction activity reports for global client teams, leadership, and stakeholders
Collaborate with marketing and business development teams on bespoke reporting needs

Requirements

What you’ll need

Bachelor’s degree and 6 years of relevant experience working with InterAction or similar CRM database
In lieu of a Bachelor’s degree, 10 years of relevant experience working with InterAction or similar CRM database
Advanced knowledge of InterAction or similar CRM database and Vuture
Strong understanding of data management and stewardship
At least 2 years of leadership and management experience preferred
Experience in the legal industry or professional services industry highly preferred
Proficiency in Microsoft 365
Ability to balance hands-on execution with strategic oversight
Strong project management skills with the ability to manage multiple projects under tight deadlines
High attention to detail and accuracy
Exceptional written, verbal communication, and presentation skills
Promote and demonstrate business principles of quality, unity and integrity
Must be eligible to work in the United States, as indicated by the employer’s E-Verify hiring practices

Benefits

Comp & perks

Three medical insurance plans
Dental insurance
Vision insurance
Life insurance
Disability insurance
Health savings accounts
Flexible spending accounts
401(k) savings plan
Profit-sharing plans if eligible
Fertility benefits
Commuter benefits where applicable
Student loan assistance refinancing options
Competitive paid time off plan with a minimum of 20 days off based on role and tenure
Minimum of 14 weeks of paid maternity and paternity leave
Back-up childcare support program
11 Firm holidays