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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic leadership in academic services, ensuring compliance with regulatory requirements and driving continuous improvement in systems and processes. Possesses strong expertise in academic governance, planning, and student wellbeing within the higher education sector.
Highest-signal resume keywords
Senior Leadership Experience in Higher EducationAcademic Planning and ForecastingKnowledge of Australian Tertiary Regulatory EnvironmentPeople Leadership and Team BuildingData-Led Capability in Assurance and Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Academic GovernanceTimetablingData ProcessingContinuous ImprovementRegulatory ComplianceAcademic Records ManagementProcess ImprovementAutomationQuality AssuranceStudent Information Systems Literacy
Soft Skills
Exceptional CommunicationAttention to DetailInfluencing Senior LeadersOrganisational Change ManagementProblem Solving
Certifications & Qualifications
Certificate IV in Training and AssessmentPostgraduate Qualification in EducationProfessional Qualification in Academic Governance
Industry Keywords
Higher EducationVETHESFTEQSAASQAESOSNational CodeCRICOSPrivacy RequirementsStudent Wellbeing
About the role
Key responsibilities & impact- Provide strategic leadership across the university's academic services ecosystem
- Set portfolio-wide direction, service standards, planning frameworks, assurance and performance expectations
- Lead student academic services and academic administration across the student lifecycle
- Oversee academic records, progression and completion, graduations, subject and course logistics, academic systems, complaints and appeals, student safety and wellbeing compliance, academic data processing and academic enquiries
- Ensure integrity, security, accuracy and effectiveness of academic records, student administration, academic governance, planning, complaints, appeals, student information systems, data and delivery readiness
- Lead the three-portfolio operating model covering student governance, compliance and academic services assurance; academic governance and administration; and academic planning and operations
- Lead academic governance and quality processes, academic rules, regulatory requirements, reporting frameworks and escalation pathways
- Provide senior oversight of assurance, complaints, appeals, procedural fairness and student wellbeing and safety risks
- Oversee student outcomes, academic records, results, completions, certification, conferral and graduation processes
- Lead integrated academic planning, timetabling and delivery readiness using demand, capacity, progression and workforce data
- Drive continuous improvement in systems, processes, data and workflow through automation, data quality, controls, integrations, security and vendor delivery
Requirements
What you’ll need- Senior leadership experience in higher education, VET or dual-sector environments across academic services, registry, governance, planning and operations
- Extensive experience in academic planning, forecasting, timetabling, delivery readiness, systems, data and process improvement
- Experience overseeing student wellbeing and safety, including sensitive matters, high-risk issues and regulatory obligations
- Ability to influence senior leaders and governance bodies across complex organisational structures
- People leadership experience building high-performing teams, accountability and organisational change
- Strong knowledge of the Australian tertiary regulatory environment, including HESF, TEQSA, ASQA, ESOS, the National Code, CRICOS, VET, privacy and data requirements
- Institutional judgement and data-led capability in assurance, reporting, continuous improvement, automation and AI
- Exceptional communication, attention to detail, accuracy and student information systems literacy
- Relevant postgraduate or professional qualification in education, higher education, business, governance, public administration, law or a related discipline
- Certificate IV in Training and Assessment (TAE40110 or TAE40116), or equivalent contemporary credential, desirable where relevant
- Professional qualification or certification in academic governance, compliance, risk, quality or public administration desirable
Benefits
Comp & perks- Study free in a course or degree related to your position
- B Corp certified university - values driven and purpose led
- Access to internal opportunities - be supported to learn, grow and move across the organisation
- A collaborative, student-focused environment where you can help shape the future of academic services
- Professional development and career progression opportunities
- Equal opportunity and inclusive workplace
- Reasonable adjustment support and barrier-free application process