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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in higher education governance, academic services, and compliance, with a strong focus on student wellbeing, data integrity, and continuous improvement. Proficient in academic planning, regulatory requirements, and oversight of student administration processes.
Highest-signal resume keywords
Higher Education ExperienceAcademic GovernanceRegulatory ComplianceContinuous ImprovementStudent Wellbeing Oversight
ATS Keywords
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Hard Skills
Academic PlanningData ProcessingTimetablingProcess ImprovementAssuranceReportingAutomationAI IntegrationStudent Information Systems LiteracyAcademic Records Management
Soft Skills
Exceptional CommunicationAttention to Detail
Certifications & Qualifications
Certificate IV in Training and AssessmentPostgraduate Qualification in EducationProfessional Qualification in Academic Governance
Industry Keywords
Australian Tertiary Regulatory EnvironmentHESFTEQSAASQAESOSNational CodeCRICOSVETPrivacy RequirementsData Requirements
About the role
Key responsibilities & impact- Provide strategic leadership across the university's academic services ecosystem
- Set portfolio-wide direction, service standards, planning frameworks, assurance and performance expectations
- Lead student academic services and academic administration across the student lifecycle
- Oversee academic records, progression and completion, graduations, subject and course logistics, academic systems, complaints and appeals, student safety and wellbeing compliance, academic data processing and academic enquiries
- Ensure integrity, security, accuracy and effectiveness of academic records, student administration, academic governance, planning, complaints, appeals, student information systems, data and delivery readiness
- Lead the three-portfolio operating model spanning student governance, compliance and academic services assurance; academic governance and administration; and academic planning and operations
- Lead academic governance and quality processes, academic rules, regulatory requirements, reporting frameworks and escalation pathways
- Provide senior oversight of assurance, complaints, appeals, procedural fairness and student wellbeing and safety risks
- Oversee student outcomes, academic records, results, completions, certification, conferral and graduation processes
- Lead integrated academic planning, timetabling and delivery readiness using demand, capacity, progression and workforce data
- Drive continuous improvement across systems, processes, data and workflows, including automation, data quality, controls, integrations, security and vendor delivery
Requirements
What you’ll need- Extensive higher education, VET or dual-sector experience across academic services, registry, governance, planning and operations
- Experience in academic planning, forecasting, timetabling, delivery readiness, systems, data and process improvement
- Experience overseeing student wellbeing and safety, including sensitive matters, high-risk issues and regulatory obligations
- Strong knowledge of the Australian tertiary regulatory environment, including HESF, TEQSA, ASQA, ESOS, the National Code, CRICOS, VET, privacy and data requirements
- Strong capability in assurance, reporting, continuous improvement, automation and AI
- Exceptional communication, attention to detail, accuracy and student information systems literacy
- Relevant postgraduate or professional qualification in education, higher education, business, governance, public administration, law or related discipline
- Certificate IV in Training and Assessment (TAE40110 or TAE40116), or equivalent contemporary credential, desirable where relevant
- Professional qualification or certification in academic governance, compliance, risk, quality or public administration desirable
Benefits
Comp & perks- Study free in a course or degree related to your position
- Access to internal opportunities to learn, grow and move across the organisation
- Professional development and career progression opportunities
- Collaborative, student-focused environment
- Equitable, barrier-free application process and reasonable adjustment support
- Equal opportunity and inclusive workplace
- B Corp certified, values-driven and purpose-led organisation