HR Shared Services Representative – LATAM

NOV

. Perform data entry into Human Resources systems and conduct quality checks in accordance with established business processes .

Posted 10/3/2026full-timeMonterrey • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Human Resources processes, including Onboarding, Employee Lifecycle, and Termination, while effectively managing service requests and ensuring compliance with Service Level Agreements. Proficient in data management and analysis, with strong communication skills in both English and Spanish.

Highest-signal resume keywords

Human Resources ExperienceData Management and AnalysisMicrosoft Office 365 ProficiencyBilingual Communication SkillsCRM Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryQuality ChecksContractual Documentation PreparationEmployee Action ProcessingReport PreparationHRIS/HR Systems KnowledgeService Level Agreement ComplianceKey Performance Indicator TrackingOnboarding Process SupportHelp Desk Ticket Management

Soft Skills

Written CommunicationVerbal CommunicationTask ManagementProblem SolvingCustomer Service

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft TeamsOracle HCM

Industry Keywords

Human ResourcesCorporate Shared ServicesAdministrative EnvironmentEmployee LifecycleService Requests

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Perform data entry into Human Resources systems and conduct quality checks in accordance with established business processes
Prepare written communications, including emails and letters, and escalate cases as needed
Manage service requests through the Human Resources Help Desk ticketing system and monitor compliance with established Service Level Agreements (SLAs)
Prepare contractual documentation for Onboarding, Employee Lifecycle, and Termination processes
Support employees throughout Onboarding, Employee Lifecycle, and Termination processes
Process new hires, promotions, transfers, terminations, and other system-related employee actions after confirming required approvals
Respond to inquiries regarding Human Resources policies and procedures related to HR Central processes
Gather and enter information into HR tools and systems, monitor request status, and escalate transactions as needed
Interact with managers, candidates, HR team members, and Centers of Excellence (CoEs)
Run and prepare reports to support process execution and ensure data integrity
Receive and route assistance requests through appropriate communication channels
Work directly with customers to identify and resolve recurring issues
Contribute to team objectives related to SLAs and workload management

Requirements

What you’ll need

Excellent written and verbal communication skills in English and Spanish
Demonstrated ability to manage multiple tasks and priorities in a fast-paced corporate environment
Proficiency in Microsoft Office 365 (Excel, Word, Outlook, and Teams), including skills in data management and analysis using Excel
Bachelor’s degree in a related field, such as Human Resources, Business Administration, or a related discipline
Experience working in a corporate shared services center or administrative environment
Experience working within a Human Resources service environment
Demonstrated track record of meeting targets related to Key Performance Indicators (KPIs)
Experience working with CRM systems for Help Desk ticket management
Knowledge of HRIS/HR systems, preferably Oracle HCM

Benefits

Comp & perks

No benefits, perks, or compensation extras are specified in the posting