Entry Level Customer Service Representative

Nova 401(k) Associates

. Answer Nova participant services line phone calls and emails .

Posted 10/15/2026full-timeRemote • United StatesEntry Level💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and coordination skills while effectively managing participant inquiries and requests. Committed to professional development through the attainment of NIPA Distribution Administrator and Loan Administrator Certificates.

Highest-signal resume keywords

Bachelor's DegreeNIPA Distribution Administrator CertificateNIPA Loan Administrator CertificateCustomer Service ExperienceBilingual Speaking

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Superior Organizational SkillsFlexibilityAdaptabilityAbility to Multi-taskCoachable

Certifications & Qualifications

NIPA Distribution Administrator CertificateNIPA Loan Administrator Certificate

Industry Keywords

Participant ServicesData EntryVendor RelationshipsPlan SponsorsCall Center

About the role

Key responsibilities & impact

Answer Nova participant services line phone calls and emails
Work directly with participants and clients to initiate requests through recordkeeper sites
Answer questions related to pending requests
Establish working relationships with vendors and plan sponsors
Provide data entry assistance for the Distribution Department
Pursue and attain NIPA’s Distribution Administrator and Loan Administrator Certificates
Perform other related duties as required

Requirements

What you’ll need

Bachelor’s degree required
Must successfully complete the NIPA Distribution Administrator and Loan Administrator Certificates
Must work from USA and be authorized to work for any US employer
Ability to establish priorities, work independently, and proceed with objectives without supervision
Superior organizational and coordination skills
Flexibility, adaptability, and ability to multi-task
Coachable and committed to professional development
Bilingual speaking is a plus
Experience in a customer service or call center setting a plus but not required

Benefits

Comp & perks

Paid training will be provided
We will supply all necessary computer equipment