Regional Support Manager

Nova Biomedical

. Lead and maintain a high-performance environment focused on customer satisfaction, employee morale and development .

Posted 9/22/2026full-timeMörfelden-Walldorf • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and operational excellence in managing field service teams, ensuring compliance with industry regulations, and maintaining high customer satisfaction. Proficient in utilizing Service Management tools and tracking KPIs to drive productivity and process improvements.

Highest-signal resume keywords

Leadership ExperienceOperational ExcellenceService Management ToolsKPI TrackingRegulated Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI TrackingProcess ImprovementField Service ManagementCustomer Education ProgramsTechnical Problem-SolvingData ComplianceISO 13485 UnderstandingService Management ToolsEquipment InstallationEmergency Repairs

Soft Skills

Organizational SkillsInterpersonal CommunicationDecision-MakingRelationship BuildingFlexibility

Industry Keywords

BiotechClinical ServicesMedical DevicesBiologicsDrugs21 CFR Part 11Field-Service KPIs

About the role

Key responsibilities & impact

Lead and maintain a high-performance environment focused on customer satisfaction, employee morale and development
Directly manage Field Service staff in a regional model
Conduct periodic on-site visits with team members and ensure compliance with internal processes
Oversee on-location services for biotech and clinical customers, including installations, validations, maintenance, emergency repairs, equipment moves and training
Maintain recurring customer communications to identify and resolve issues and support customer growth
Manage regional service schedules to maximize productivity and efficiency while meeting customer expectations
Document field activity for internal stakeholders and customer requirements
Escalate challenging customer issues to Product Specialists and other key personnel
Deliver customer education programs supporting safe use of Nova equipment
Administer travel and expense programs to minimize organizational costs
Conduct regular field performance reviews aligned with field-service KPIs
Monitor regional KPIs and identify and resolve performance issues

Requirements

What you’ll need

Excellent organizational skills and commitment to meeting deadlines while ensuring quality
Ability to build effective business relationships and handle confidential information
Leadership experience within an established global services organization
Proven operational excellence, including KPIs, productivity tracking and process improvement
Excellent technical, problem-solving and analytical abilities
Strong decision-making capabilities
Flexibility, leadership and interpersonal communication skills
Ability to manage multiple priorities
Knowledge and experience with Service Management tools
Experience recruiting, mentoring and leading teams in a high-growth company
BA/BS degree and/or 5 years in service or commercial management, or relevant experience
Experience in regulated industries such as medical devices, biologics or drugs
Understanding of ISO 13485 requirements and data compliance issues such as 21 CFR Part 11
Ability to travel to customer sites and remote offices globally
Ability to travel by automobile or airplane for work
Ability to work standing or sitting for prolonged periods
Ability to lift at least 35 lb.

Benefits

Comp & perks

Equal opportunity employer committed to a diverse and inclusive workforce
Employee development through team building, coaching, training, feedback/reviews and goal setting
Customer education and training opportunities
Global, collaborative and empowered culture
Investment in employee growth
Mission-driven work contributing to global health