Nova Biomedical

General

• Provide pre- and post-sales application support to customers and distributors through on-site visits, phone, email, and remote sessions
• Conduct product demonstrations, customer evaluations, proof-of-concept studies, and technical presentations
• Provide hands-on application training covering instrument operation, software, workflows, sample preparation, data interpretation, and relevant applications
• Troubleshoot application, workflow, software, and instrument-related issues with Field Service Engineers and internal technical teams
• Assess customer workflows and recommend solutions using Nova Biomedical's Bio portfolio
• Optimize customer experimental workflows and product usage
• Develop and maintain scientific and technical relationships with biotechnology, biopharmaceutical, pharmaceutical, academic, and research organizations
• Identify customer needs, application trends, and market opportunities and communicate insights to Sales, Marketing, and Product Management
• Support seminars, workshops, user meetings, conferences, exhibitions, and technical marketing activities
• Develop relationships with key users and scientific influencers and support customer reference sites and application success stories
• Partner with Key Account Managers and Sales teams throughout the sales cycle
• Provide technical input for account strategies, proposals, product positioning, and competitive opportunities
• Support cross-product and solution-oriented selling, competitive displacement, and expansion opportunities
• Develop and deliver application and product training for customers, distributors, Sales, Marketing, and Service teams
• Develop and maintain application notes, protocols, FAQs, training materials, technical presentations, and other resources
• Maintain knowledge of relevant technologies, applications, competitive products, and Bio and biopharmaceutical market trends
• Share application knowledge and field experience with internal and global application teams
• Coordinate customer support with Key Account Managers, Field Service Engineers, Marketing, and Global Application/Technical Support teams
• Communicate customer feedback, application challenges, competitive intelligence, and market needs internally
• Support escalated customer application issues and coordinate with global technical resources
• Contribute to local application strategies, technical materials, and customer support process improvements

Field Application Specialist

Manager

• Lead and maintain a high-performance environment focused on customer satisfaction, employee morale and development
• Directly manage Field Service staff in a regional model
• Conduct periodic on-site visits with team members and ensure compliance with internal processes
• Oversee on-location services for biotech and clinical customers, including installations, validations, maintenance, emergency repairs, equipment moves and training
• Maintain recurring customer communications to identify and resolve issues and support customer growth
• Manage regional service schedules to maximize productivity and efficiency while meeting customer expectations
• Document field activity for internal stakeholders and customer requirements
• Escalate challenging customer issues to Product Specialists and other key personnel
• Deliver customer education programs supporting safe use of Nova equipment
• Administer travel and expense programs to minimize organizational costs
• Conduct regular field performance reviews aligned with field-service KPIs
• Monitor regional KPIs and identify and resolve performance issues

Regional Support Manager

Inside Sales

• Own inbound and outbound lead engagement for the assigned territory and product portfolio
• Develop, qualify, and advance sales opportunities through structured discovery, needs assessment, and consultative dialogue
• Execute targeted outbound prospecting and multi-touch cadences to generate pipeline, expand accounts, revive dormant opportunities, and accelerate stalled deals
• Partner with Key Account Managers to ensure funnel coverage, opportunity handoff, and deal progression
• Own and execute aftermarket service sales, including service contract renewals, warranty expirations, preventative maintenance, and service upgrades
• Identify customers with expiring warranties, lapsed service coverage, or uncovered installed assets to drive service adoption and contract growth
• Position multi-year service agreements and bundled offerings
• Support qualification, demonstration coordination, quoting, follow-up, negotiation support, and post-sale engagement
• Prepare and deliver accurate quotations with field sales, product management, and service teams
• Maintain product, application, and competitive knowledge to position solutions and address objections
• Build relationships with customer procurement teams
• Use CRM and sales enablement platforms to manage pipeline, execute outreach, and maintain customer and opportunity data
• Provide pipeline updates and forecasting
• Collaborate with Marketing, Service, Aftermarket, Product Management, and field sales teams
• Represent Nova Biomedical professionally with customers and internal stakeholders
• Participate in trade shows, webinars, and customer events
• Contribute to a collaborative, accountable, and continuously improving sales culture

Inside Sales Representative

Account Manager

• Drive territory revenue growth and market share expansion across New Zealand
• Execute strategic sales plans and identify new Clinical Point of Care and Blood Gas opportunities
• Cultivate relationships with clinical stakeholders, laboratory personnel, procurement teams, and key decision-makers across the North and South Islands
• Manage existing healthcare accounts and pursue new business opportunities
• Maintain Salesforce CRM data, account histories, and opportunity pipelines
• Deliver sales forecasts and business reports to regional leadership using Salesforce and Power BI
• Use market data and Power BI insights to identify target accounts and optimize travel itineraries
• Manage account strategies and territory planning autonomously
• Serve as a subject matter expert on the Clinical PoC and Blood Gas product portfolio
• Position solutions against competitor offerings and segment the market
• Execute marketing initiatives, regional events, and cross-functional collaborations
• Perform other duties supporting business objectives and regional growth targets

Territory Manager

• Provide pre- and post-sales application support to customers and distributors through on-site visits, phone, email, and remote sessions
• Conduct product demonstrations, customer evaluations, proof-of-concept studies, and technical presentations
• Provide hands-on application training covering instrument operation, software, workflows, sample preparation, data interpretation, and relevant applications
• Troubleshoot application, workflow, software, and instrument-related issues with Field Service Engineers and internal technical teams
• Assess customer workflows and recommend solutions using Nova Biomedical's Bio portfolio
• Optimize customer experimental workflows and product usage
• Develop scientific and technical relationships with customers across biotechnology, biopharmaceutical, pharmaceutical, academic, and research organizations
• Identify customer needs, application trends, and market opportunities and communicate insights internally
• Support seminars, workshops, user meetings, conferences, exhibitions, and technical marketing activities
• Partner with Key Account Managers and Sales teams throughout the sales cycle
• Provide technical input for account strategies, proposals, product positioning, and competitive opportunities
• Develop and deliver application and product training programs for customers, distributors, Sales, Marketing, and Service teams
• Develop and maintain application notes, protocols, FAQs, training materials, technical presentations, and application resources
• Maintain knowledge of relevant technologies, scientific applications, competitive products, and Bio market trends
• Share field experience with internal and global application teams
• Communicate customer feedback, application challenges, competitive intelligence, and market needs to internal teams
• Support escalated customer application issues and coordinate with global technical resources
• Contribute to local application strategies, technical materials, and customer support processes