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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in lead management and customer follow-up using CRM systems, while effectively converting inquiries into sales opportunities. Proficient in inventory management and maintaining accurate online listings across multiple platforms.
Highest-signal resume keywords
CRM System ExperienceBilingual In English And SpanishInventory Management ExperienceStrong Written And Verbal Communication SkillsExperience Handling Inbound Sales Calls
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lead ManagementSales Order PreparationInventory ManagementDigital Sales ToolsOnline Listing ManagementPhoto And Video UploadingProduct KnowledgeCustomer Documentation PreparationVirtual Product DemonstrationsPricing And Availability Communication
Soft Skills
Strong Organizational SkillsAttention To DetailAbility To Manage Multiple PrioritiesEffective CollaborationFlexible Schedule Adaptability
Tools & Technologies
CRM SystemsEmail ApplicationsOnline Marketplace PlatformsSales PlatformsBasic Computer Applications
Industry Keywords
TrailersTowing EquipmentAutomotive ProductsRetail OperationsCustomer Service
About the role
Key responsibilities & impact- Respond promptly to online leads, website inquiries, emails, and social media messages
- Answer inbound customer calls, provide product information, and direct calls as necessary
- Convert digital and phone inquiries into sales opportunities by providing accurate pricing, availability, and product details
- Manage customer records, lead status updates, and follow-up activities within the CRM system
- Schedule customer appointments, inventory viewings, and pickup times
- Maintain accurate online listings for trailers, parts, and accessories across multiple sales platforms
- Assist with inventory management by verifying stock levels and updating product availability
- Capture and upload photos and videos of inventory for marketing and customer inquiries
- Prepare quotes, sales orders, and supporting customer documentation
- Conduct virtual product walk-throughs and demonstrations when needed
- Collaborate with store leadership regarding lead activity, conversion performance, and customer feedback
- Support overall retail operations and perform additional duties as assigned
Requirements
What you’ll need- Experience using CRM systems for lead management and customer follow-up
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with email, online listing platforms, and basic computer applications
- Strong organizational skills and attention to detail
- Ability to take and upload photos and videos of inventory
- Ability to work a flexible schedule, including weekends
- Bilingual in English and Spanish (Required)
- Inventory management experience in a retail, dealership, or similar environment (Preferred)
- Experience handling inbound sales or customer service calls (Preferred)
- Knowledge of trailers, towing equipment, or automotive products (Preferred)
- Familiarity with online marketplace platforms and digital sales tools (Preferred)
Benefits
Comp & perks- Competitive pay
- 401(k)
- 401(k) with 3% Company Match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Opportunities for growth and advancement
- Ongoing training and development
- Team-oriented work environment