Administrative Assistant – Training

NOVALINK SOLUTIONS LLC

. Provide comprehensive administrative and operational support for TCI training programs, personnel, and facilities .

Posted 10/27/2026full-timeClinton • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative and operational support capabilities, particularly in managing training programs and customer service interactions. Proficient in Microsoft Office Suite and ACADIS for effective data management and communication.

Highest-signal resume keywords

Microsoft Office Suite ProficiencyACADIS AdministrationCustomer Service SkillsOrganizational SkillsData Entry Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntrySchedulingFilingProofreading/EditingInventory ManagementCorrespondence SkillsTypingPrinting and CopyingCustomer ServiceAdministrative Support

Soft Skills

Communication SkillsInterpersonal SkillsOrganizational SkillsTime Management

Tools & Technologies

ACADISMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSharePointAdobe

Industry Keywords

Training EnvironmentAdministrative ServicesOperational SupportStakeholder Coordination

About the role

Key responsibilities & impact

Provide comprehensive administrative and operational support for TCI training programs, personnel, and facilities
Serve as the primary administrative point of contact for students, instructors, agency personnel, vendors, and visitors
Manage telephone calls, inquiries, facility check-ins, and customer service needs
Manage student enrollment, registration, course creation, class scheduling, and training records in ACADIS
Administer ACADIS, perform data entry, and assist users with accounts
Coordinate training schedules, class rosters, attendance documentation, completion records, and related administrative requirements
Support training courses through classroom preparation, instructional materials, technology setup, instructor assistance, and student accommodation
Prepare, distribute, and maintain correspondence, memorandums, training announcements, certificates, reports, spreadsheets, purchase orders, and other administrative documents
Maintain electronic records, databases, and filing systems using ACADIS, Microsoft Office, SharePoint, Adobe, and network drives
Provide technical assistance and troubleshooting for training systems, classroom technology, audiovisual equipment, office equipment, and electronic platforms
Coordinate supply inventories, purchasing requests, equipment readiness, building maintenance requests, and facility operations
Manage competing priorities, maintain confidentiality and accurate records, coordinate with stakeholders, and perform special projects

Requirements

What you’ll need

Proven experience in customer service and administrative support
Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Excellent organizational and time management skills to meet strict deadlines
Superior communication and interpersonal skills to collaborate with internal and external stakeholders
Previous experience in an administrative services role in a training environment is highly advantageous
Proficient administrative assistant skills, at the 4–6 years level
Proficient correspondence—email skills, at the 4–6 years level
Proficient general correspondence skills, at the 4–6 years level
Proficient customer service skills, at the 4–6 years level
Proficient data entry skills, at the 4–6 years level
Proficient emailing skills, at the 4–6 years level
Proficient filing skills, at the 4–6 years level
Proficient inventory skills, at the 4–6 years level
Proficient Microsoft Excel, PowerPoint, and Word skills, at the 4–6 years level
Proficient printing and copying skills, at the 4–6 years level
Proficient proofreading/editing skills, at the 4–6 years level
Proficient scheduling skills, at the 4–6 years level
Proficient typing skills, at the 4–6 years level
Proficient verbal communication skills, at the 4–6 years level

Benefits

Comp & perks

Mix of remote work and on-site responsibilities
Expected hours of 40 per week
8-hour shift schedule
Minimal travel (less than 10%)
Training may occur at established Training Facilities and/or Agency Headquarters