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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in territory account management, customer engagement, and strategic planning to drive product demand and improve patient outcomes. Proficient in utilizing digital tools and omni-channel strategies for effective customer outreach and support.
Highest-signal resume keywords
Territory Account ManagementCustomer EngagementAnalytic AbilitiesEthical LeadershipMarket Access Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ExperienceAccount Management StrategyMarket AnalysisProblem SolvingNew Product LaunchesPatient Services UnderstandingReimbursement KnowledgeDisease State FamiliarityTherapeutic Group ExperienceCustomer Credentialing Compliance
Soft Skills
Building Customer ConnectionsCollaborationCommunicationLeadershipAdaptability
Tools & Technologies
Digital ToolsOmni-Channel StrategiesPatient Specialty Services
Certifications & Qualifications
Bachelor’s DegreeValid Driver’s License
Industry Keywords
PharmaceuticalBiotechHealthcareMedical DevicesLife SciencesB2B SalesDiagnosticsConsumer HealthEthical ComplianceSales Performance
About the role
Key responsibilities & impact- Lead personalized account and Health Care Provider experiences as the primary point of contact
- Build meaningful customer connections, identify shared priorities, and connect customers with Novartis resources
- Navigate and resolve account challenges with tailored solutions
- Build strategic territory plans to drive product demand and improve patient outcomes
- Partner with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support
- Analyze market knowledge, competitive landscape, cross-functional dynamics, territory data, and market trends
- Uncover local insights, support pull-through efforts, and lead customer engagements virtually or in person
- Facilitate planning sessions with stakeholders to solve complex challenges and collaborate across functions
- Deliver real-time access support and work with Patient Specialty Services
- Use digital tools and omni-channel strategies for personalized virtual and face-to-face customer outreach
- Travel throughout the assigned geography and conduct field-based customer engagements
Requirements
What you’ll need- Bachelor’s degree required from a 4-year college or university
- Experience within the last 5 years in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; candidates from medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors are also considered
- Associate-level applicants may have limited prior sales experience; alternatively, recently separated US military candidates need 4+ years of military service in a leadership capacity
- Territory Account Specialist: 2+ years’ experience in a relevant sales sector or role of similar complexity within the last 5 years
- Senior Territory Account Specialist: 5+ years’ experience in a relevant sales sector or role of similar complexity within the last 5 years
- Executive Territory Account Specialist: 10+ years’ experience in a relevant sales sector or role of similar complexity within the last 5 years
- Proven track record of consistent high performance
- Experience navigating and selling to large accounts and key customers
- Analytic abilities to seek, prioritize, and apply relevant information to solve customer problems
- Ethical leadership and ability to promote ethical behavior and compliance with company policies and laws
- Must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border
- Ability to travel 60–80% over a broad geography and drive and/or fly within the territory
- Valid, fully valid, and unrestricted driver’s license required
- Experience across therapeutic groups, disease states, account management strategy, and new product launches is desirable
- Understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs is desirable
- Must comply with applicable customer credentialing guidelines for customer-facing work
- Must successfully complete initial training, including home study of no more than 8 hours per day and 40 hours per week
Benefits
Comp & perks- Performance-based cash incentive
- Potential eligibility for annual equity awards, depending on role level
- Health benefits
- Life benefits
- Disability benefits
- 401(k) with company contribution and match
- Vacation
- Personal days
- Holidays
- Other leaves
- Reasonable accommodations for qualified individuals with disabilities
