Novartis

Account Specialist

• Serve as the primary point of contact for accounts and health care providers
• Craft personalized account and customer experiences
• Build meaningful connections and identify shared priorities
• Navigate solutions linking customers to Novartis resources
• Balance demand generation with strategic account engagement
• Navigate and resolve account challenges with tailored solutions
• Build strategic territory plans to drive product demand and improve patient outcomes
• Partner with territory teammates, field teams, and home-office colleagues
• Analyze market, competitive, and cross-functional dynamics to identify opportunities and address challenges
• Use territory data and market trends to uncover local insights and support pull-through efforts
• Lead customer engagements virtually and in person
• Facilitate stakeholder planning sessions to solve complex challenges
• Deliver real-time access support and collaborate with Patient Specialty Services
• Use digital tools and omni-channel strategies for virtual and face-to-face customer engagement

Allergy Territory Account Specialist

• Lead personalized account experiences based on the needs of each account and health care provider
• Act as the primary point of contact for customers
• Build meaningful connections and identify shared priorities
• Navigate solutions linking customers to Novartis resources to improve patient outcomes
• Balance demand generation with strategic account engagement
• Navigate and resolve account challenges with tailored solutions
• Build strategic territory plans to drive product demand and support patient outcomes
• Partner with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support
• Apply market, competitive, and cross-functional insights to anticipate opportunities and respond to challenges
• Use territory data and market trends to uncover local insights and lead customer engagements virtually or in person
• Facilitate stakeholder planning sessions to solve complex challenges
• Deliver real-time access support and collaborate with Patient Specialty Services
• Use digital tools and omni-channel strategies for personalized virtual and face-to-face customer engagement

Neuroscience Territory Account Specialist

Clinical Operations

• Lead Study & Site Operations strategy to achieve clinical trial delivery, quality, and business objectives
• Drive innovative approaches to trial planning, execution, and patient engagement across the cluster
• Oversee allocation, start-up, recruitment, and delivery of Phase I to IV clinical studies
• Ensure delivery against enrolment, timeline, budget, and quality commitments across assigned trials
• Champion compliance with global regulations, ethical standards, and Novartis operating procedures
• Build, develop, and retain high-performing leaders while driving succession and talent strategies
• Manage cluster resources, budgets, and productivity initiatives to maximise operational performance

Clinical Operations Executive Director, EMEA Cluster

Manager

• Partner with healthcare providers, practice leaders, billing teams, and other stakeholders to support patient access to prescribed therapies and treatment-related resources
• Deliver education and guidance on access, reimbursement, coverage, and patient support programs
• Help integrate access and reimbursement resources into office workflows and processes
• Serve as a resource for product acquisition, ordering, payment, inventory management, and product return and replacement questions
• Navigate reimbursement, claims, prior authorization, denial, appeal, and coverage-related challenges with customer accounts
• Monitor and communicate payer policy changes, reimbursement trends, and healthcare landscape developments
• Support implementation of patient assistance and co-pay programs
• Partner with Patient Support Services and cross-functional teams to resolve access and reimbursement issues, track cases, and provide education
• Develop and execute account-specific access and reimbursement plans, including buy-and-bill processes, acquisition pathways, and site-of-care considerations
• Build relationships with non-prescribing stakeholders, including revenue cycle leaders, financial counselors, pharmacists, office administrators, and health system decision-makers
• Share customer insights, market trends, and access barriers with internal partners
• Ensure compliance with applicable policies, regulations, and adverse event reporting requirements
• Represent Novartis with integrity and collaboration as the local market access expert

Allergy Access & Reimbursement Manager – Midwest

• Develop and execute national, regional and institutional access strategies for inclusion, reimbursement and availability of priority Novartis therapies
• Identify, map and prioritize key decision-makers across health authorities, public payers, hospitals, pharmacy, procurement, planning and clinical leadership
• Implement focused stakeholder engagement plans in line with compliance requirements
• Build relationships with strategic public and private accounts
• Lead or support negotiations, tenders, contracting, public procurement and institutional purchasing processes
• Assess financing, budgeting, formulary, reimbursement and acquisition pathways
• Identify access barriers and drive solutions to accelerate treatment availability
• Design and communicate evidence-based value propositions demonstrating clinical, economic and health-system impact
• Lead cross-functional initiatives across Value & Access, Medical, HEOR, Commercial, Public Affairs, Government Affairs, Pricing, Legal and Compliance
• Contribute to Healthcare System Shaping initiatives
• Translate market and account insights into strategic plans
• Use data and strategic planning to prioritize opportunities, forecast institutional demand and monitor execution
• Measure impact through institutional activation, product inclusion, stakeholder engagement and patients gaining access

Field Access Manager

• Lead personalized account experiences for key accounts and Health Care Providers
• Act as the primary point of contact for customers
• Build meaningful connections and identify shared priorities
• Navigate solutions linking customers to Novartis resources to improve patient outcomes
• Balance demand generation with strategic account engagement
• Navigate and resolve account challenges with tailored solutions
• Build strategic territory plans aligned with shared priorities
• Drive product demand and support patient outcomes
• Partner with territory teammates, field teams, and home-office colleagues
• Apply market, competitive landscape, and cross-functional insights
• Use territory data and market trends to uncover local insights and support pull-through efforts
• Lead customer engagements virtually and in person
• Facilitate stakeholder planning sessions to solve complex challenges
• Deliver real-time access support with Patient Specialty Services
• Use digital tools and omni-channel strategies for virtual and face-to-face customer outreach

Director

• Establish an enterprise view of customer and patient journeys and refine how Novartis improves them through connected, creative, and empathetic experiences
• Ensure key enterprise functions are represented in experience planning and priority initiatives
• Connect planning and execution across Marketing, Patient Services, Medical, Advocacy, Access, Field Sales, Digital Engagement, and Enterprise Partnerships
• Identify and address gaps, silos, disconnects, and unclear ownership, coordination, or accountability
• Champion patient and caregiver perspectives across strategy, experience design, content, support, access, and engagement initiatives
• Strengthen continuity across the patient lifecycle from clinical trial participation through diagnosis, access, treatment initiation, adherence, ongoing support, and long-term engagement
• Advance approaches that deepen sustained engagement with patient communities, particularly in rare and specialty conditions
• Establish governance aligning leaders around shared customer and patient priorities
• Facilitate cross-functional decision-making and monitor commitments and outcomes through shared measurement frameworks
• Support priority launches and enterprise initiatives requiring cross-functional coordination
• Define and track shared customer and patient experience outcomes
• Provide visibility into enterprise adoption, alignment, and execution performance
• Identify risks, dependencies, and opportunities requiring leadership attention
• Develop frameworks, processes, tools, transitions, and handoffs that strengthen cross-functional collaboration and scalable enterprise execution
• Operate in accordance with Ethics, Risk and Compliance policies and procedures

Executive Director – Enterprise Experience Planning, Integration

• Serve as Marketing Strategy’s primary CXPO partner to translate business objectives, brand strategy, customer insights, and behavioral objectives into integrated HCP and patient experiences
• Develop a point of view on HCP and patient experience, identifying behavioral barriers, opportunities, and experience gaps
• Lead integrated experience planning across the full customer experience
• Direct development, activation, measurement, and continuous optimization of Integrated Experience Plans using IMPact planning standards
• Collaborate with cross-functional partners to align experience strategy, content, channels, capabilities, and execution across digital and physical touchpoints
• Analyze brand and customer dynamics and synthesize insights, behavioral evidence, and performance data
• Design human-centered experiences and apply behavioral science to improve patient and business outcomes
• Identify knowledge gaps and partner with Insights and Analytics on research and experimentation
• Define experience requirements, content priorities, channel roles, and measurement needs
• Lead, coach, and develop Integrated Experience Planning talent, including advancing practical AI application across teams

Executive Director, Integrated Experience Planning

• Navigate and resolve challenges within accounts with effective, tailored solutions
• Build strategic territory plans aligned with shared priorities
• Drive product demand and support better patient outcomes
• Partner with territory teammates, field teams, and home-office colleagues
• Apply market, competitive landscape, and cross-functional knowledge to anticipate opportunities and respond to challenges
• Use territory data and market trends to uncover local insights
• Support pull-through efforts and lead customer engagements virtually or in person
• Facilitate planning sessions with key stakeholders
• Collaborate across functions to meet customer needs
• Deliver real-time access support
• Work closely with Patient Specialty Services to ensure a seamless customer experience
• Use digital tools and omni-channel strategies to personalize outreach
• Engage customers through virtual and face-to-face settings

• Lead, inspire, and develop a customer-focused team of Access & Reimbursement professionals
• Attract, recruit, onboard, and retain top talent
• Support ongoing learning and career development
• Build and strengthen an inclusive team environment aligned with Novartis Values & Behaviors
• Translate national strategies into impactful regional execution
• Coach teams to identify and address patient access and reimbursement challenges
• Help remove barriers to therapy initiation and continuation
• Partner with field and headquarters colleagues for aligned, customer-focused, compliant execution
• Anticipate, escalate, and help resolve access-related issues in a matrixed environment
• Build regional partnerships supporting operational excellence and outcomes for patients and customers
• Maintain understanding of company policies, industry regulations, and compliance requirements
• Contribute to regional and enterprise-wide initiatives supporting organizational priorities and business performance
• Drive and/or fly within the assigned territory

Regional Director – Dermatology Access & Reimbursement

• Lead major oncology priority accounts and improve market access for Novartis’ product portfolio
• Implement brand strategies with key national and regional customers to achieve targets and gain market share
• Manage relationships with senior partners at target accounts
• Understand customer needs and develop mutually advantageous account solutions
• Craft and execute business plans for assigned accounts
• Understand customer needs from departments to C-suite and translate insights into business priorities
• Develop strategic approaches aligned with Novartis goals and account needs
• Lead strategy and execution before and during product launches
• Coordinate collaboration among headquarters, account, and regional leadership teams
• Serve as the main oncology contact for Novartis account partners
• Facilitate executive exchanges with C-suite and D-suite account leaders
• Foster cross-functional teamwork and stakeholder connections
• Proactively solve problems and remove obstacles
• Own account performance and drive meaningful results
• Facilitate communication between Novartis, key accounts, internal teams, Customer Engagement executives, and other Novartis sectors
• Manage several high-priority accounts, including at least one complex, highly visible account with major influence on Novartis Oncology

Director, Oncology Priority Accounts

• Manage all aspects of Patient Support Center program operations.
• Lead, coach and motivate a dedicated team of Area Specialists aligned to the therapeutic area and/or brand-specific program.
• Monitor team activity, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity and quality.
• Manage team growth, development, training and performance against objectives.
• Manage workload and assigned responsibilities to ensure coverage of patients, physicians’ offices and aligned field partners.
• Improve the patient/provider/NPS experience and implement program improvements cross-functionally.
• Serve as therapeutic area Area Specialist/Case Management liaison and single point of contact for the patient journey, including coverage and access.
• Ensure compliance with Novartis policies and procedures and integration into Novartis culture and support resources.
• Oversee Area Specialists and align operations with SLAs, KPIs and agent-specific metrics.
• Collaborate with Training and Documentation teams on process and systems-based training, agent simulations and certifications.
• Partner with Central Operations on CRM operations, technical escalations and optimization.
• Monitor compliance and quality performance across calls and systems, and execute monitoring outcomes.
• Maintain knowledge of industry trends and best practices.
• Identify and report adverse events through established Novartis systems.

Associate Director, Case Management

• Provide proactive face-to-face or virtual education to assigned accounts on access and reimbursement topics
• Serve as the key contact and local market access expert for payer coverage, acquisition pathways, billing and coding, claims processing, reimbursement, and manufacturer support programs
• Support patient access and integrate product-specific programs into office processes and workflows
• Address questions about product ordering, payment, inventory, returns, and replacement
• Work with providers, administrators, billing and coding staff, claims departments, and revenue cycle managers
• Analyze access and reimbursement problems, issues, trends, and opportunities and provide solutions
• Support local coverage decisions and communicate policy changes internally and externally
• Establish Novartis-sponsored patient support programs
• Interface with the Patient Support Center on case management, issue resolution, reimbursement support, and office staff education
• Collaborate with cross-functional Novartis associates and third-party affiliates
• Identify and report adverse events through established Novartis systems
• Assess access situations and develop Plans of Action within the assigned geography
• Establish preferred acquisition pathways and support buy-and-bill processes, including white bagging, clear bagging, brown bagging, and alternate sites of care
• Educate stakeholders on ordering, payment, inventory, returns, and replacement logistics
• Engage non-prescribers including pharmacy, system leadership, financial counselors, office administrators, and revenue cycle managers
• Meet and exceed designated corporate objectives and support successful patient access to prescribed medicines

Access & Reimbursement Manager

• Drive product pull-through in targeted Priority Accounts and Affiliated Healthcare Systems within the oncology brand portfolio
• Develop and implement strategic business plans
• Collaborate with various departments to execute institution-centric programs
• Build key business relationships with senior partners
• Engage decision makers to enable account buying and HCP ordering of Novartis products
• Generate insights into new business opportunities
• Understand customer needs from departments to C-Suite and assess account dynamics and strategic direction
• Develop strategic plans with the Regional Managing Director and Regional Sales Director
• Co-own pre-launch strategy and execution across HQ, account, and Region Executive Teams
• Build strategic customer relationships with HCP and non-HCP partners
• Establish executive and HQ exchanges with account C-Suite and D-Suite
• Create internal cross-functional collaboration and proactively eliminate barriers
• Own account performance across the portfolio and lead achievement of account performance
• Lead communications between Novartis, priority accounts, internal account teams, CE Leadership, and other Novartis functions
• Manage multiple critical priority accounts

Associate Director, Oncology Priority Accounts

Account Manager

• Evaluate partnership opportunities and recommend those aligned with Novartis’ enterprise strategy and brand priorities
• Help shape partnership strategy within approved priorities
• Translate approved strategies into execution plans, timelines, and deliverables
• Manage relationships with select external partners
• Lead execution across priority sports, cultural, and advocacy partnerships
• Ensure deliverables are completed on time, within scope, and aligned to agreed objectives
• Navigate legal, medical, regulatory, privacy, brand, and other internal review and approval processes
• Coordinate stakeholder input and alignment for compliant activation
• Support team hospitality planning and activation execution
• Support omnichannel campaign activation tied to enterprise platforms, including awareness initiatives, screenings, education, and cultural moments
• Facilitate alignment across internal teams, agency partners, and external stakeholders
• Manage agency teams and vendor workstreams across activation development, experiential execution, content planning, asset management, and reporting
• Support agency scope oversight, budget tracking, and performance evaluation
• Monitor partnership asset utilization, activation progress, and delivery status
• Identify risks and opportunities across the partnership portfolio
• Contribute insights and recommendations to optimize current partnerships and inform future planning
• Prepare executive updates, briefings, and decision materials communicating progress, performance, risks, opportunities, and recommendations

Allergy Territory Account Specialist

Neuroscience Territory Account Specialist

Clinical Operations Executive Director, EMEA Cluster

Allergy Access & Reimbursement Manager – Midwest

Field Access Manager

Allergy Territory Account Specialist

Executive Director – Enterprise Experience Planning, Integration

Executive Director, Integrated Experience Planning

Allergy Territory Account Specialist

Regional Director – Dermatology Access & Reimbursement

Director, Oncology Priority Accounts

Associate Director, Case Management

Access & Reimbursement Manager

Associate Director, Oncology Priority Accounts

Associate Director, Enterprise Marketing Partnerships