Associate Director – Content Workflow Strategy, Delivery

Novartis

. Define a future-forward vision and prioritized roadmap for content supply chain capabilities across process, governance, data, and technology .

Posted 11/10/2026full-timeRemote • United StatesSenior💰 $145,600 - $270,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing content supply chain processes, optimizing workflows, and implementing AI-enabled solutions while ensuring compliance with internal and external standards. Proven ability to analyze KPIs and translate complex requirements into actionable strategies for continuous improvement.

Highest-signal resume keywords

Content Operations ManagementIntegrated MarTech EcosystemsKPI Analysis and ReportingAutomation and AI SolutionsCross-Functional Stakeholder Alignment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content Approval ProcessesRegulated Content StrategySystems ThinkingProcess ImprovementData Analysis

Soft Skills

Excellent Communication SkillsAttention to DetailPrioritizationInfluencing StakeholdersAdaptability

Tools & Technologies

AprimoVeevaSalesforceAdobe Experience CloudWorkfront

Certifications & Qualifications

Agile Scrum Master CertificationProduct Owner CertificationSix Sigma Green Belt CertificationSix Sigma Black Belt Certification

Industry Keywords

Content Lifecycle PracticesMarketing OperationsComplianceAudit-Ready ControlsIntegrated Operating System

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Define a future-forward vision and prioritized roadmap for content supply chain capabilities across process, governance, data, and technology
Manage cyclical optimizations, release milestones, and reportable outcomes
Engineer, deploy, and continuously improve integrated content supply chain processes and frameworks
Ensure consistent application of the operating model through standardized ways of working, frameworks, and methodologies
Identify, test, optimize, and scale automation and AI-enabled solutions while retaining human oversight
Partner with cross-functional subject-matter experts, Marketing Technology, and external vendors
Convert business needs into problem statements, process flows, testing plans, and measurable outcomes
Ensure process and platform enhancements meet internal and external standards through audit-ready controls and documentation
Collect and leverage operational data, customer feedback, and issue patterns to diagnose root causes and prioritize improvements
Define, track, and analyze KPIs such as cycle time, rework, right-first-time, throughput, compliance, and adoption
Communicate performance, considerations, and investment cases to leadership and stakeholders
Collaborate with advertising agencies, marketers, MLR, Compliance, capability builders, and executives to deliver an integrated AI-enabled operating system

Requirements

What you’ll need

BA/BS degree in a related field (e.g., Marketing, Operations, Industrial Engineering, Business Administration, Information Systems)
5+ years of experience in Marketing Operations/Content Operations
Knowledge of content approval processes (PRC, MLR, MAP) and content lifecycle practices
Strong understanding of regulated content, claims, and metadata strategy
Strong analytical and systems-thinking abilities
Working knowledge of integrated MarTech ecosystems, including Aprimo, Veeva, Salesforce, Adobe Experience Cloud, and Workfront
Ability to translate platform capabilities, including automation and AI, into scalable process improvements
Excellent written and verbal communication skills
Ability to translate complexity into clear processes, requirements, documentation, and executive-ready narratives
Proven ability to manage a portfolio of work, including roadmaps, enhancements, experimentation, and continuous improvement
Strong prioritization and attention to detail
Track record of delivering measurable improvements under tight timelines
Ability to influence and align cross-functional stakeholders in a matrixed environment
Comfort operating in ambiguity and change
Ability to build new capabilities from concept through adoption
Agile Scrum Master or Product Owner Certification (desirable)
Six Sigma Green or Black Belt Certification (desirable)

Benefits

Comp & perks

Performance-based cash incentive
Potential eligibility for annual equity awards, depending on role level
Health benefits
Life benefits
Disability benefits
401(k) with company contribution and match
Vacation
Personal days
Holidays
Other leaves
Reasonable accommodations for individuals with disabilities