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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing key accounts and Health Care Providers, utilizing market insights and data to drive strategic engagement and improve patient outcomes. Proven ability to navigate complex challenges and foster meaningful customer relationships through effective communication and ethical leadership.
Highest-signal resume keywords
Account ManagementSales Experience in Pharmaceutical or HealthcareAnalytic AbilitiesEthical LeadershipTerritory Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Market Access KnowledgePatient ServicesReimbursement ProcessesSpecialty PharmacySales Strategy Development
Soft Skills
Customer EngagementProblem SolvingCollaborationCommunicationRelationship Building
Tools & Technologies
Digital ToolsOmni-Channel Strategies
Certifications & Qualifications
Valid Driver's LicenseCOVID-19 Vaccination Compliance
Industry Keywords
PharmaceuticalBiotechHealthcareMedical DevicesLife Sciences
About the role
Key responsibilities & impact- Lead personalized account experiences for key accounts and Health Care Providers
- Act as the primary point of contact for customers
- Build meaningful customer connections and identify shared priorities
- Navigate solutions linking customers to Novartis resources to improve patient outcomes
- Balance demand generation with strategic account engagement
- Navigate and resolve account challenges with tailored solutions
- Build strategic territory plans to drive product demand and support patient outcomes
- Partner with territory teammates, field teams, and home-office colleagues
- Apply market, competitive landscape, and cross-functional knowledge to anticipate opportunities and challenges
- Use territory data and market trends to uncover local insights and support pull-through efforts
- Lead impactful virtual and in-person customer engagements
- Facilitate planning sessions with key stakeholders to solve complex challenges
- Deliver real-time access support and collaborate with Patient Specialty Services
- Use digital tools and omni-channel strategies for virtual and face-to-face customer outreach
Requirements
What you’ll need- Bachelor’s degree required from 4-year college or university
- Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years; candidates from medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors are also welcomed
- Proven track record of consistent high performance
- Experience navigating and selling to large accounts and key customers
- Analytic abilities to seek out, prioritize, and apply relevant information to solve customer problems
- Ethical leadership and ability to foster ethical behavior and compliance with company policies and laws
- Candidate must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border
- Ability to travel 60–80% over a broad geography
- Ability to drive and/or fly within the territory
- Fully valid and unrestricted driver’s license required
- Associate level: recently separated from the US Military with 4+ years of military service in a leadership capacity, or limited prior sales experience
- Territory level: 2+ years’ experience in a relevant sales or industry role within the last 5 years
- Senior level: 5+ years’ experience in a relevant sales or industry role within the last 5 years
- Executive level: 10+ years’ experience in a relevant sales or industry role within the last 5 years
- Knowledge of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs is desirable
- Must comply with customer credentialing guidelines, which may require COVID-19 vaccination
- Must successfully complete initial training, including home study of 8 or fewer hours per day and 40 or fewer hours per week
Benefits
Comp & perks- Performance-based cash incentive
- Eligibility to be considered for annual equity awards, depending on role level
- Health benefits
- Life benefits
- Disability benefits
- 401(k) with company contribution and match
- Vacation
- Personal days
- Holidays
- Other leaves
- Reasonable accommodations for individuals with disabilities