Director, Governance – Cross-Functional Operations

Novartis

. Design, implement, and continuously improve cross-functional operating models across US Medical Affairs capabilities .

Posted 10/5/2026full-timeRemote • United StatesLead💰 $236,600 - $439,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing cross-functional operating models and transformation initiatives within highly regulated industries, with a strong focus on governance, stakeholder engagement, and continuous improvement. Proficient in leveraging AI and digital tools to enhance operational effectiveness and drive value realization.

Highest-signal resume keywords

Cross-Functional Operating Model DesignTransformation Strategy DevelopmentMedical Affairs Operations KnowledgeAdvanced AI and Digital FluencyProgram and Project Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Governance Framework ImplementationRisk ManagementOperational Excellence InitiativesData Synthesis and AnalysisDecision Framework DevelopmentCapacity ModelingStakeholder EngagementPerformance MeasurementProcess ImprovementAudit Readiness

Soft Skills

Executive CommunicationProblem-SolvingNegotiationFacilitationCollaboration

Tools & Technologies

Digital Workflow ToolsDashboardsDecision FrameworksAI-Enabled SolutionsPerformance Trackers

Certifications & Qualifications

AI Certification

Industry Keywords

PharmaceuticalBiotechnologyHealthcareSupply ChainRegulated Industry

About the role

Key responsibilities & impact

Design, implement, and continuously improve cross-functional operating models across US Medical Affairs capabilities
Translate strategic priorities into executable plans with governance, decision rights, milestones, dependencies, resources, risks, and performance measures
Assess current-state processes, identify root causes of delay or fragmentation, and implement improvements
Establish operating standards for intake, prioritization, handoffs, service expectations, escalation, issue resolution, documentation, and performance review
Lead implementation and evolution of the USMA Medical Governance framework, including governance forums, risk and CAPA oversight, audit readiness, health checks, decision documentation, dashboards, and leadership reporting
Build organizational effectiveness within Contracting & Business Solutions through operating model refinement, role clarity, objective setting, coaching, performance management, talent development, succession planning, resource allocation, and delivery accountability
Partner with Clinical Drug Supply to strengthen forecasting, planning, ordering, packaging, labeling, distribution, inventory visibility, vendor coordination, issue escalation, and supply continuity
Orchestrate interdependencies across contracts, drug supply, clinical operations, governance, finance, procurement, legal, quality, and compliance
Architect enterprise and cross-functional transformations, defining the case for change, future-state vision, operating model, design principles, capability requirements, roadmap, and value measures
Create transformation blueprints aligning people, process, governance, technology, data, decision rights, and ways of working
Establish transformation governance to sequence initiatives, manage dependencies and risks, resolve tradeoffs, and maintain alignment
Design implementation approaches, playbooks, decision frameworks, dashboards, and enabling tools
Orchestrate adoption across US, global, and operational delivery teams through stakeholder alignment, capability building, technology enablement, communications, and change leadership
Track transformation outcomes, adoption, and value realization and refine architecture based on performance insights
Serve as a strategic thought partner to functional leaders and influence senior leaders and cross-functional stakeholders
Promote enterprise thinking, proactive problem-solving, shared ownership, continuous improvement, and collaboration
Promote responsible AI use and apply AI, automation, analytics, collaboration platforms, and digital workflow tools
Partner with technology, privacy, legal, compliance, quality, and business stakeholders on governed digital solutions

Requirements

What you’ll need

Bachelor’s degree in business, supply chain, operations, technology, life sciences, or a related field required
Advanced degree preferred
Ten or more years of progressive experience in the pharmaceutical, biotechnology, healthcare, supply chain, or another highly regulated industry
Experience leading strategy, transformation, organizational effectiveness, or capability development in a complex matrix environment
Experience designing and implementing complex cross-functional operating models and large-scale transformation or operational excellence initiatives through sustained adoption
Broad knowledge of Medical Affairs operations, including governance, contracting, vendor management, clinical drug supply, quality, compliance, risk management, audit readiness, and evidence generation
Experience diagnosing organizational and operational effectiveness and translating findings into roles, decision rights, processes, systems, technology, stakeholder engagement, and team-level solutions
Strong program and project leadership capabilities, including planning, prioritization, dependency management, risk management, implementation, and value realization
Advanced ability to synthesize quantitative and qualitative data, external evidence, and stakeholder insights into executive-level recommendations and decisions
Experience developing operating tools, dashboards, trackers, service measures, capacity models, decision frameworks, and governance mechanisms
Advanced AI and digital fluency demonstrated through recognized certification, applied experience, or a portfolio of AI-enabled solutions
Ability to influence senior leaders and cross-functional stakeholders in a highly matrixed organization without direct authority
Strong executive communication, facilitation, problem-solving, negotiation, and stakeholder-management skills
Ability to operate collaboratively and transparently in a highly networked, fast-moving environment
Sound judgment balancing speed, quality, compliance, supply continuity, stakeholder needs, and business priorities
Intellectual and technical curiosity with commitment to continuous learning and practical application of emerging tools and practices

Benefits

Comp & perks

Performance-based cash incentive
Eligibility to be considered for annual equity awards, depending on role level
Health benefits
Life benefits
Disability benefits
401(k) with company contribution and match
Vacation
Personal days
Holidays
Other leaves
Reasonable accommodations for individuals with disabilities