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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer engagement within the pharmaceutical and healthcare sectors, leveraging market insights and strategic planning to drive product demand and improve patient outcomes.
Highest-signal resume keywords
Account ManagementCustomer EngagementMarket AccessEthical LeadershipAnalytic Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ExperienceStrategic Territory PlanningComplex Sales NavigationPatient Services UnderstandingReimbursement KnowledgeDisease State FamiliarityNew Product Launch ExperienceAccount Management StrategyMarket Trend AnalysisDigital Tools Utilization
Soft Skills
Relationship BuildingProblem SolvingCollaborationCommunicationEthical Behavior Fostering
Tools & Technologies
Omni-Channel StrategiesDigital Engagement ToolsData Analysis ToolsCustomer Relationship Management Software
Industry Keywords
PharmaceuticalBiotechHealthcareMedical DevicesLife SciencesB2B SalesKey Account ManagementSpecialty PharmacyDiagnosticsConsumer Health
About the role
Key responsibilities & impact- Serve as the primary point of contact for key accounts and Health Care Providers
- Craft personalized customer experiences based on account and HCP needs
- Build meaningful connections, identify shared priorities, and link customers to Novartis resources
- Navigate and resolve account challenges with tailored solutions
- Build strategic territory plans to drive product demand and improve patient outcomes
- Partner with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support
- Apply market, competitive landscape, and cross-functional knowledge to anticipate opportunities and respond to challenges
- Use territory data and market trends to uncover local insights and support pull-through efforts
- Lead impactful customer engagements virtually or in person
- Facilitate planning sessions with stakeholders to solve complex challenges across functions
- Deliver real-time access support and collaborate with Patient Specialty Services
- Use digital tools and omni-channel strategies for virtual and face-to-face customer engagement
Requirements
What you’ll need- Bachelor’s degree required from 4-year college or university
- Experience in pharmaceutical, biotech, healthcare, medical devices, diagnostics, life sciences services, insurance, consumer health, B2B sectors, or a similarly complex sales environment
- Proven track record of consistent high performance
- Experience navigating and selling to large accounts and key customers
- Analytic abilities to seek out, prioritize, and apply relevant information
- Ethical leadership and ability to foster ethical behavior and compliance with company policies and laws
- Candidate must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border
- Ability to travel 60–80% over a broad geography
- Ability to drive and/or fly within the territory
- Fully valid and unrestricted driver’s license required
- Associate level: recently separated from the US Military with 4+ years of military service in a leadership capacity, or limited prior sales experience
- Territory Account Specialist: 2+ years’ experience in a relevant industry or similarly complex sales role within the last 5 years
- Senior Territory Account Specialist: 5+ years’ experience in a relevant industry or similarly complex sales role within the last 5 years
- Preferred experience in the 2-year Novartis Sales Internship Program
- Experience across therapeutic groups, disease states, account management strategy, and new product launches is desirable
- Understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs is desirable
Benefits
Comp & perks- Performance-based cash incentive
- Eligibility to be considered for annual equity awards, depending on role level
- Health benefits
- Life benefits
- Disability benefits
- 401(k) with company contribution and match
- Vacation, personal days, holidays and other leaves
- Reasonable accommodations for individuals with disabilities
