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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in territory account management, strategic customer engagement, and the ability to analyze market trends to drive product demand and improve patient outcomes. Proficient in navigating complex sales environments within the pharmaceutical and healthcare sectors.
Highest-signal resume keywords
Territory Account ManagementComplex Sales ExperienceAnalytic AbilitiesEthical LeadershipCustomer Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Management StrategyMarket AccessPatient ServicesReimbursementSales PerformanceDigital ToolsOmni-Channel StrategiesStakeholder PlanningData AnalysisProblem Solving
Soft Skills
CollaborationCommunicationRelationship BuildingAdaptabilityLeadership
Certifications & Qualifications
Bachelor’s DegreeValid Driver’s License
Industry Keywords
PharmaceuticalBiotechHealthcareMedical DevicesDiagnosticsLife SciencesConsumer HealthB2B SalesSpecialty PharmacyHCP Engagement
About the role
Key responsibilities & impact- Lead personalized account experiences based on the needs of each account and health care provider
- Act as the primary point of contact for key accounts and HCPs
- Build meaningful customer connections and identify shared priorities
- Navigate solutions linking customers to Novartis resources to improve patient outcomes
- Balance demand generation with strategic account engagement
- Navigate and resolve account challenges with tailored solutions
- Build strategic territory plans that drive product demand and support patient outcomes
- Partner with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support
- Analyze market knowledge, competitive landscapes, and cross-functional dynamics to anticipate opportunities and challenges
- Use territory data and market trends to identify local insights and support pull-through efforts
- Lead customer engagements virtually and in person
- Facilitate stakeholder planning sessions to solve complex challenges
- Deliver real-time access support and collaborate with Patient Specialty Services
- Use digital tools and omni-channel strategies for virtual and face-to-face customer outreach
Requirements
What you’ll need- Bachelor’s degree required from a 4-year college or university
- Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years; complex sales experience in medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors is also welcomed
- Associate-level applicants may have limited prior sales experience, or 4+ years of US military service in a leadership capacity
- Proven track record of consistent high performance
- Experience navigating and selling to large accounts and key customers
- Analytic abilities to seek out, prioritize, and apply relevant information to solve customer problems
- Ethical leadership and ability to foster ethical behavior and compliance with company policies and laws
- Must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border
- Ability to travel 60–80% over a broad geography
- Ability to drive and/or fly within the territory
- Fully valid and unrestricted driver’s license required
- Territory Account Specialist: 2+ years’ experience in a relevant specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B, or similarly complex sales role within the last 5 years
- Senior Territory Account Specialist: 5+ years’ experience in a relevant industry or similarly complex sales role within the last 5 years
- Associate-level candidates should demonstrate collaboration, cross-functional work in a matrix environment, and effective product-information communication
- Preferred: experience across therapeutic groups, disease states, account management strategy, and new product launches
- Preferred: understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and medical calling on HCPs
- Customer-facing employees must comply with applicable customer credentialing guidelines, which may require vaccination
- Must successfully complete initial training, including home study, of 8 or fewer hours per day and 40 or fewer hours per week
Benefits
Comp & perks- Performance-based cash incentive
- Potential eligibility for annual equity awards, depending on role level
- Health benefits
- Life benefits
- Disability benefits
- 401(k) with company contribution and match
- Vacation
- Personal days
- Holidays
- Other leaves
- Reasonable accommodations for individuals with disabilities
