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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong account management and customer engagement capabilities, leveraging customer insights and data to drive territory planning and competitive sales growth in the healthcare and pharmaceutical sectors. Builds trusted relationships with healthcare professionals and key stakeholders while adhering to compliance and ethical standards.
Highest-signal resume keywords
Healthcare Sales ExperienceAccount ManagementCustomer EngagementInfluencing SkillsCommercial Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer InsightsTerritory PlanningData AnalysisValue-Based ConversationsCompliance Requirements
Soft Skills
Strong CommunicationNegotiation SkillsConflict ManagementRelationship BuildingCross-Functional Coordination
Industry Keywords
Pharmaceutical SalesImmunologyDermatologyCommercial ExcellenceEthics
About the role
Key responsibilities & impact- Drive competitive sales growth through effective territory and account planning
- Identify, prioritise, and engage high-potential healthcare professionals and key stakeholders
- Build deep, trusted, and sustained relationships with customers in a compliant and ethical manner
- Deliver personalised customer engagement using data, insights, approved content, and multiple engagement channels
- Conduct value-based conversations to understand customer challenges, decision drivers, opportunities, and patient needs
- Develop and implement territory, account, and customer interaction plans based on customer insights and business priorities
- Collaborate with cross-functional teams to deliver solutions that support customers and improve the patient journey
- Establish strong working relationships with opinion leaders and key medical influencers at territory level
- Share customer insights with internal stakeholders to help inform content, campaigns, and engagement plans
- Act with integrity, transparency, and professionalism in all customer and colleague interactions
- Ensure all activities are conducted in line with compliance requirements, the Novartis Code of Ethics, and company policies
- Report technical complaints, adverse events, and special case scenarios related to Novartis products within required timelines
Requirements
What you’ll need- Experience in healthcare, pharmaceutical sales, or a related commercial role
- Strong account management and customer engagement capability
- Ability to build trusted relationships with healthcare professionals and key stakeholders
- Strong communication, influencing, and negotiation skills
- Commercial acumen and ability to identify opportunities for growth
- Experience using customer insights and data to support territory and account planning
- Established networks within relevant customer groups would be highly regarded
- Immunology, Dermatology, or specialty care experience would be desirable
- Commercial Excellence
- Conflict Management
- Cross-Functional Coordination
- Customer Insights
- Influencing Skills
- Key Account Management
- Professional Ethics