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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building trusted relationships with healthcare professionals and stakeholders while utilizing data-driven insights to enhance customer engagement and improve patient journeys. Proficient in collaborating with cross-functional teams to deliver value-added solutions and operate in compliance with ethical standards.
Highest-signal resume keywords
Customer Engagement PlansHealthcare Professional RelationshipsData-Driven InsightsCross-Functional CollaborationCompliance with Novartis Policies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Commercial ExcellenceKey Account ManagementSales TechniquesTechnical KnowledgeCustomer Insights
Soft Skills
CommunicationInfluencing SkillsConflict Management
Industry Keywords
HealthcarePatient JourneyValue-Based ConversationsMarketing Sample DistributionNovartis Code of Ethics
About the role
Key responsibilities & impact- Identify and prioritize high-potential customers and stakeholders using available data and insights
- Drive sales performance through positive and relevant customer experiences
- Develop and adapt territory, account and customer engagement plans
- Engage healthcare professionals and other customers through value-based conversations in person and virtually
- Build trusted relationships with healthcare professionals, opinion leaders, medical influencers, and other stakeholders
- Personalize customer engagement journeys using relevant content and multiple communication channels
- Support improvements across the patient journey so the right patients receive the right solutions at the right time
- Gather customer feedback and translate insights into actions
- Share customer insights with internal stakeholders to support content, campaigns, and engagement plans
- Collaborate with cross-functional teams to address unmet customer and patient needs
- Identify value-added solutions that improve customer experience
- Operate with integrity, compliance, and adherence to Novartis policies
- Report technical complaints, adverse events, and special case scenarios related to Novartis products within 24 hours
- Manage marketing sample distribution where applicable
Requirements
What you’ll need- Ability to build trusted, long-term relationships with healthcare professionals and other key stakeholders
- Ability to use data and insights to identify and prioritize high-potential customers and stakeholders
- Ability to develop and adapt territory, account and customer engagement plans
- Ability to conduct value-based customer conversations in person and virtually
- Ability to personalize customer engagement using relevant content and multiple communication channels
- Ability to establish relationships with opinion leaders and medical influencers
- Ability to gather customer feedback and translate insights into actions
- Ability to collaborate with cross-functional teams
- Ability to operate in accordance with the Novartis Code of Ethics and relevant policies and procedures
- Ability to report technical complaints, adverse events and special case scenarios within 24 hours
- Ability to manage marketing sample distribution in accordance with relevant requirements
- Skills in Commercial Excellence, Communication, Compliance Governance, Conflict Management, Cross-Functional Coordination, Cross-Functional Work, Customer Insights, Influencing Skills, Key Account Management, Negotiation, Professional Ethics, Sales Techniques, and Technical Knowledge
Benefits
Comp & perks- Performance-based bonus eligibility
- Insurance plans
- Retirement plans
- Wellbeing resources
- Global recognition programs
- Flexible and hybrid working options, where possible
- Minimum 14 weeks paid parental leave
- Company vehicle or car allowance eligibility, according to applicable local policies and guidelines