Primary Care Customer Representative

Novo Nordisk

. Own the Lausanne and Fribourg territory and its results .

Posted 10/15/2026full-timeLausanne • SwitzerlandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales acumen with a customer-centric approach, effectively engaging healthcare professionals and implementing targeted sales strategies. Proficient in territory planning and utilizing CRM tools to analyze market trends and track interactions.

Highest-signal resume keywords

Direct Sales ExperienceTerritory PlanningCustomer-Centric ApproachFluent FrenchExisting Primary-Care Relationships

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy ImplementationMarket Trend AnalysisProduct Information SharingHealthcare Professional EngagementSales Target Achievement

Soft Skills

Personal LeadershipAdaptabilityTeam Player MindsetClear Communication

Tools & Technologies

CRM Tools

Certifications & Qualifications

SHQA Certificate

Industry Keywords

Cardiometabolic DiseasesPharmaceutical SalesHealthcare SectorFMCG SectorPrimary Care

About the role

Key responsibilities & impact

Own the Lausanne and Fribourg territory and its results
Plan priorities and determine how to engage healthcare professionals through face-to-face meetings or remote detailing
Build and grow professional relationships with general practitioners, gynaecologists and obstetricians, and medical practice assistants and coordinators
Implement targeted sales strategies to meet and exceed territory sales goals
Share accurate product information with healthcare professionals
Raise awareness of cardiometabolic diseases in primary care settings
Develop and deliver a territory business plan aligned with brand strategies
Identify and develop new or underused channels with potential
Use CRM tools to track interactions and analyse market trends
Share insights, competitive intelligence and results with the national team
Comply with industry regulations, legal requirements and internal guidelines
Collaborate with Field Sales Managers, Specialist Care Representatives, Medical Science Liaisons, Marketing, C&CE, Medical, Market Access, LECQ and E-Reps
Report to the Senior Field Sales Manager for Primary Care Representatives

Requirements

What you’ll need

At least 2–3 years of direct sales experience, ideally in the pharmaceutical, healthcare or FMCG sectors
Strong sales experience in other customer-facing roles is relevant
Track record of meeting or exceeding sales targets
Ability to plan territory and follow through
Customer-centric approach
Ability to explain treatments clearly and credibly to healthcare professionals
Personal leadership and ability to adapt quickly to change
Team player mindset
Good understanding of the healthcare business and wider industry
Fluent French
Basic knowledge of English and German
Residence within the Lausanne or Fribourg territory is required
Paramedical, medical or scientific education or related background is useful but not essential
SHQA certificate is a plus
Existing primary-care relationships, ideally in cardiometabolic diseases such as diabetes and obesity, are useful but not essential

Benefits

Comp & perks

Ongoing training and internal meetings
Support needed to perform at your best
Opportunity to grow alongside experienced colleagues across sales, medical and marketing
Team recognition for results
Ownership of territory with clear performance expectations