Primary Care Customer Representative

Novo Nordisk

. Bring Novo Nordisk treatments and expertise to general practitioners in Bern, surroundings and Upper Valais .

Posted 11/6/2026full-timeBern • SwitzerlandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building relationships with healthcare professionals and executing targeted sales strategies within the pharmaceutical and healthcare sectors. Proficient in utilizing customer relationship management tools to analyze market trends and drive sales growth in cardiometabolic disease awareness.

Highest-signal resume keywords

Direct Sales ExperienceCustomer Relationship Management ToolsFluent GermanSales Strategies ExecutionHealthcare Professional Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceMarket Trend AnalysisTerritory Business PlanningProduct EducationCustomer Engagement

Soft Skills

Customer-Centric ApproachRelationship BuildingProfessional Ethics

Tools & Technologies

Customer Relationship Management Software

Certifications & Qualifications

SHQA Certificate

Industry Keywords

Pharmaceutical SalesHealthcareCardiometabolic DiseaseDiabetesObesityFMCG

About the role

Key responsibilities & impact

Bring Novo Nordisk treatments and expertise to general practitioners in Bern, surroundings and Upper Valais
Build trusted relationships with healthcare professionals
Raise awareness of cardiometabolic disease, including diabetes and obesity
Own and grow the assigned territory
Conduct face-to-face visits and remote detailing with GPs and primary care professionals
Execute targeted sales strategies and a territory business plan to meet or exceed sales goals
Build and strengthen relationships with general practitioners and other healthcare providers
Educate healthcare professionals on product benefits
Identify and develop underused and new potential sales channels
Use customer relationship management tools to manage customer information and analyse market trends
Share market insights, competitive analysis and sales achievements with the national team
Report to the Sr. Field Sales Manager PCR
Collaborate with Field Sales Managers, Specialist Care Representatives, Medical Science Liaisons, and Marketing, Medical, Market Access and E-Reps colleagues

Requirements

What you’ll need

At least 2–3 years of direct sales experience, ideally in pharmaceutical, healthcare or related FMCG sectors
Fluent German, plus working knowledge of English and French
Customer-centric, high-performing approach
Ability to build ethical, professional relationships with healthcare professionals and work within legal requirements and internal guidelines
Comfort using customer relationship management tools to track interactions and analyse market trends
Residence within the assigned territory is required
Paramedical, medical or scientific education, or a related field (useful, but not essential)
Existing relationships in primary care, especially in cardiometabolic diseases such as diabetes and obesity (useful, but not essential)
SHQA certificate (useful, but not essential)
Sales or customer-facing experience from other sectors (useful, but not essential)

Benefits

Comp & perks

Internal meetings and training sessions support ongoing professional development
Clear performance expectations
Opportunity to contribute insights and feedback that shape how the team sells and serves