Senior Associate – Sample Operations Support

Novo Nordisk

. Support Novo Nordisk field sales force by coordinating distribution, accountability and compliance of product samples .

Posted 11/5/2026full-timeRemote • New Jersey • United StatesSenior💰 $99,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pharmaceutical sample accountability and marketing, with strong capabilities in data analysis, compliance, and effective communication. Proficient in Microsoft Office, particularly Excel, to support operational reporting and process improvements.

Highest-signal resume keywords

Pharmaceutical Sample AccountabilityData AnalysisMicrosoft ExcelCustomer Service SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmaceutical MarketingSample Ordering ProceduresData VerificationOperational ReportingInventory Reconciliation

Soft Skills

Problem-SolvingCritical ThinkingMulti-TaskingCollaborationConfidentiality

Tools & Technologies

Microsoft OfficeSharePoint

Industry Keywords

Field Sales SupportComplianceThird-Party Vendor CollaborationTransactional Issues MonitoringDirect to Physician Sampling Programs

About the role

Key responsibilities & impact

Support Novo Nordisk field sales force by coordinating distribution, accountability and compliance of product samples
Communicate necessary sample delivery and tracking information to field sales representatives
Support phone and email inquiries from field representatives and provide policy-based guidance
Collaborate on departmental work instructions, field guidance documents and directories
Support sample ordering procedures, systems and inquiries
Collaborate with third-party vendors on sample accounting, transfers, returns, processing and HCP disbursement verification follow-up
Monitor and close transactional issues with appropriate documentation and tracking
Reconcile territory-level sample accountability inventory reports
Review and evaluate requests for field tools and materials and provide guidance on approval, replacement or decommissioning
Participate in projects, monitoring progress, completing tasks and communicating according to timelines
Ensure accuracy in Direct to Physician sampling programs, including user access, system input files, uploads and data verification
Create, maintain and organize the Department SharePoint page
Provide backup support to Sample Operations Team functions
Gather, prepare and analyze data for periodic transactional and operational reporting
Liaise with contracted vendors to support ordering, tracking and communication within business rules

Requirements

What you’ll need

A bachelor’s degree from credited institution preferred; Accounting, Finance, or related field plus two years pharmaceutical marketing/sales experience
Two years equivalent pharmaceutical sample accountability/marketing/sales experience may be substituted for degree, when appropriate
Ability to maintain confidentiality
Ability to multi-task and effectively manage conflicting priorities
Advanced skills in Microsoft Office, including Excel
Ability to problem-solve and critical thinking
Customer service skills
Excellent written and verbal communication skills
Ability to leverage AI to enhance productivity and incorporate process improvements in daily tasks and projects
Ability to collaborate well with team members, other departments and various stakeholders/suppliers
0-5% overnight travel required
EST time-zone hours

Benefits

Comp & perks

Company bonus based on individual and company performance
Long-term incentive compensation depending on position level or company factors
Company vehicles depending on position level or company factors
Medical, dental and vision coverage
Life insurance
Disability insurance
401(k) savings plan
Flexible spending accounts
Employee assistance program
Tuition reimbursement program
Group legal benefit
Critical illness protection
Identity theft protection
Pet insurance
Auto/home insurance
Sick time policy
Flexible vacation policy
Parental leave policy