Tech Administrative Coordinator

Novo Nordisk

. Support the Tech Director and Technology Team with daily administrative operations across the core tech stack .

Posted 9/23/2026part-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills in managing administrative operations, including user administration in Google Workspace and ticket management in Freshdesk. Capable of maintaining technology documentation and overseeing financial details related to software subscriptions and invoicing.

Highest-signal resume keywords

Freshdesk ExperienceGoogle Workspace AdministrationIntranet AdministrationStrong Written CommunicationFinancial Operations Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User AdministrationTicket ManagementBasic Technical SupportIntranet Content MaintenanceSaaS Subscription Management

Soft Skills

Highly OrganizedReliable Self-StarterEmotional IntelligenceClear CommunicationIntegrity and Confidentiality

Tools & Technologies

Google WorkspaceFreshdeskZoomIntranet Platforms

Industry Keywords

Administrative OperationsTechnical Support CoordinationChristian MinistryCross-Cultural Environment

About the role

Key responsibilities & impact

Support the Tech Director and Technology Team with daily administrative operations across the core tech stack
Monitor and triage incoming tickets in Freshdesk
Resolve first-tier routine support requests, including standard access issues and basic how-to guidance
Route and escalate complex technical issues to appropriate team members or specialists
Maintain ticket statuses, track recurring issues, and update standard response templates
Provision, update, and offboard Google Workspace user accounts and group memberships
Provision, update, and offboard Zoom user accounts
Perform basic intranet administration and permission checks
Update and maintain intranet content
Keep internal technology documentation, how-to guides, and SOPs current
Oversee invoicing, subscription renewals, and billing records for technology tools and software
Track monthly software expenses, reconcile receipts, and liaise with finance/accounting
Maintain an inventory of software licenses, seats, and contract renewal dates
Coordinate schedules, meetings, and follow-ups with the Director of Technology
Track project milestones, task lists, and administrative action items across the technology department

Requirements

What you’ll need

Experience in an administrative assistant, operations, or technical support coordination role, or a similar position with transferable skills
Ability to learn and understand a ticketing or help desk platform; Freshdesk experience is a plus
Ability to learn and understand basic user administration in Google Workspace Admin Console
Comfort maintaining intranet platforms
Highly organized with financial and operational details, including vendor invoices, recurring SaaS subscriptions, and receipts
Strong written communication skills and ability to communicate technical instructions clearly and empathetically
Reliable self-starter capable of managing a 10-hour weekly workload independently in a remote setting
Alignment with Novo's Christian beliefs, mission, and values
Desire to serve in Christian ministry and work in an international, cross-cultural environment
Commitment to maintaining healthy relationships and accountability
Legal right to work in the U.S.
Reliable high-speed internet connection
Ability to sit most of the time and perform repetitive wrist, hand, and finger movements
Ability to speak clearly, convey detailed instructions accurately, and hear normal conversations
High degree of emotional intelligence, honesty, integrity, humility, confidentiality, and ethics
Employment eligibility verification and background screening required

Benefits

Comp & perks

Part-time temporary position running from October 1, 2026, through June 30, 2027
Approximately 10 hours per week
Flexible hour distribution
Fully remote work
Novo provides a Macintosh workstation
Flexible schedule with occasional scheduled touchpoints during Pacific Time core hours