Care Manager

Nox Health

. Manage an assigned caseload of patients throughout their PAP therapy journey .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient relationships and providing education on PAP therapy, while ensuring adherence to compliance requirements and maintaining accurate documentation. Exhibits strong organizational skills and the ability to thrive in a fast-paced, KPI-driven environment.

Highest-signal resume keywords

PAP Therapy KnowledgePatient EducationStrong Communication SkillsOrganizational SkillsCritical Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PAP Equipment UseTroubleshooting TechniquesPatient DocumentationKPI ManagementComputer Proficiency

Soft Skills

Active ListeningMotivational InterviewingSelf-MotivationAccountabilityTime Management

Tools & Technologies

KOEO Platform

Industry Keywords

HealthcarePatient CompliancePatient OutreachClinical ExperienceCustomer Service

About the role

Key responsibilities & impact

Manage an assigned caseload of patients throughout their PAP therapy journey
Provide proactive outreach, personalized education, coaching, and ongoing support
Educate patients on PAP equipment use, maintenance, and troubleshooting
Build patient relationships through active listening, motivational interviewing, and personalized coaching
Monitor PAP therapy adherence and identify patients at risk of noncompliance
Provide timely interventions to help patients meet insurance compliance requirements
Prioritize patient outreach, follow-ups, and daily responsibilities independently
Manage high-volume patient interactions while meeting KPIs for productivity, engagement, and therapy compliance
Document patient interactions, treatment progress, and follow-up activities in the KOEO platform
Collaborate with clinical and operational teams to resolve concerns and escalate issues as needed

Requirements

What you’ll need

Bachelor's degree, clinical experience, or customer service experience, preferably in healthcare
Knowledge of PAP therapy, equipment use, and common troubleshooting techniques
Strong communication and interpersonal skills, with the ability to educate, motivate, and build trust with patients
Self-motivated and independent, with strong initiative, accountability, and follow-through
Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced, KPI-driven environment
Strong computer proficiency, including the ability to navigate multiple systems and accurately document information while speaking with patients
Strong critical thinking, problem-solving, and attention to detail
Ability to maintain a dedicated, private, and quiet workspace to ensure patient confidentiality and conduct professional, uninterrupted patient conversations
Ability to work Monday through Friday, 12:30 PM–9:00 PM ET, with occasional Saturdays required