Customer Success Manager

Nozomi Networks

. Develop and manage the customer portfolio .

Posted 11/3/2026full-timeRemote • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management for technical products, focusing on customer lifecycle management, onboarding, and driving adoption. Proficient in data analysis to enhance customer experience and capable of delivering impactful training and presentations.

Highest-signal resume keywords

Customer Success ManagementTechnical Product OnboardingData Analysis for Customer ExperienceAccount Management and OrganizationIT and Network Security Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementCustomer Success PlansOperational Best PracticesProduct DemosTechnical ReportingProcess OptimizationAccount Notes MaintenanceCustomer Feedback IntegrationTraining Course DevelopmentTroubleshooting

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsProactive NatureActive Listening

Industry Keywords

Customer ExperienceRevenue GrowthChurn MinimizationBrand AmbassadorCxO EngagementOT Experience

About the role

Key responsibilities & impact

Develop and manage the customer portfolio
Own and drive the customer lifecycle by protecting, nurturing, and delivering exceptional service
Drive revenue growth by demonstrating achievement of customer-guided value measures
Minimize customer churn through customer success plans and lifecycle management
Resolve customer requests and concerns to improve customer experience
Use data and trend analysis to improve customer experience and inform communication and engagement strategies
Maintain accurate customer information for internal stakeholders
Serve as a reliable point of contact and brand ambassador for Nozomi Networks and its products
Work across departments to ensure customer visibility and outcomes
Contribute to product design and development through customer feedback
Help create training courses and educational materials for department members
Evaluate and improve tutorials and communication infrastructure

Requirements

What you’ll need

2+ years of proven experience in a customer success position supporting a technical product
Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes
Deep understanding of customer concerns regarding product use, recommending operational best practices, and troubleshooting ability
Strong organizational skills, including creating and maintaining account notes, developing and executing get-well plans and customer success playbooks
3+ years of experience in IT and network security; OT experience is a plus
Ability to confidently conduct product demos, training, and present technical reports to customers articulating value delivered
Previous experience in a TAM or SE role is highly valuable
Experience working with brand image and promoting value through customer experience
Accountability, personal organization, and ability to multitask
Self-driven and proactive nature
Excellent communication and interpersonal skills, including technical reports and executive-level presentations
Leadership and competency engaging with CxO to technical staff
Experience analyzing and optimizing processes in the Customer Success department
Patient and active listener
Passion for service
Successful candidates must undergo background verification checks

Benefits

Comp & perks

Health & Wellness
Financial
Work-Life Balance
Unparalleled Flexible Time-Off
Background verification checks for successful candidates