Senior Director – Global Renewals

Nozomi Networks

. Own the renewal strategy and operating model, including process, coverage, segmentation, playbooks, and workflows .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $180,890 - $254,265 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing renewal strategies and processes, with a strong focus on data-driven forecasting and performance metrics. Proven ability to build and lead global renewals teams while optimizing systems like Salesforce to enhance the renewal lifecycle.

Highest-signal resume keywords

Renewal Strategy ManagementNegotiation SkillsSalesforce OptimizationCross-Functional CollaborationRecurring Revenue Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal Process DevelopmentForecasting MethodologiesPricing StrategiesContract ManagementAnalytical SkillsAccount ManagementData AnalysisRisk IdentificationUpsell OpportunitiesTeam Building

Soft Skills

Communication SkillsRelationship BuildingOrganization SkillsTime ManagementFollow-Up Skills

Tools & Technologies

Salesforce

Industry Keywords

CybersecurityB2B SaaSInfrastructureNetworkingRevenue Operations

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own the renewal strategy and operating model, including process, coverage, segmentation, playbooks, and workflows
Own renewal performance against GRR, renewal rate, churn, and contraction targets
Own the global renewals forecast and provide accurate, data-driven visibility into renewal pipeline, risk, churn, contraction, and expansion
Develop and enforce renewal pricing and commercial strategies, including uplift, multi-year agreements, co-termination, downsell/contraction management, and non-standard terms
Own the optimization of Salesforce and other systems supporting the renewal lifecycle, ensuring accurate data, pipeline visibility, forecasting, and reporting
Drive and close renewals through the full renewal lifecycle, including quoting, negotiations, purchase orders, agreement execution, and order submission
Use proven negotiation skills to maximize renewal outcomes while identifying and pursuing upsell opportunities
Partner with Sales and Customer Success to proactively identify and mitigate renewal risk within the customer base
Build strong relationships and collaborate cross-functionally with Regional Sales Directors and teams responsible for cross-sell, upsell, and expansion opportunities
Build out and lead a global renewals team
Support customer success and revenue organizations
Implement best-practice renewal processes with sales leadership

Requirements

What you’ll need

Experience managing a recurring revenue book of business with accountability for GRR and renewal targets
Demonstrated ability to build and operationalize renewal processes, playbooks, and forecasting methodologies
Strong commercial and negotiation skills, including experience with pricing, uplift, multi-year agreements, and contract terms
Experience working cross-functionally with Sales, Customer Success, Finance, Legal, Deal Desk, and Revenue Operations
Strong analytical skills with the ability to use data to identify renewal risk, trends, and opportunities
Experience in cybersecurity, infrastructure, networking, or another technically complex B2B SaaS environment
Demonstrated experience building a global renewals team from the ground up
Proven track record of success managing a high-volume portfolio of accounts
Strong communication, relationship-building, and follow-up skills
Excellent organization and time management skills
Experience with Salesforce
Ability to travel up to 20%
Successful candidates will be subjected to background verification checks

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) plan
Employer matching program
Flexible paid time off
Paid holidays
Paid parental leave
Health & Wellness benefits
Financial benefits
Work-Life Balance benefits
Unparalleled Flexible Time-Off