Senior Director of Global Renewals

Nozomi Networks

. Own the renewal strategy and operating model, including process, coverage, segmentation, playbooks, and workflows .

Posted 11/3/2026full-timeRemote • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing renewal strategies and processes, with a strong focus on data-driven forecasting and risk management. Proven ability to build and lead global renewals teams while optimizing systems like Salesforce to enhance operational efficiency.

Highest-signal resume keywords

Renewal Strategy ManagementNegotiation SkillsSalesforce OptimizationCross-Functional CollaborationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal Process DevelopmentForecasting MethodologiesCommercial Strategy ImplementationContract ManagementAccount Management

Soft Skills

Relationship BuildingCommunication SkillsOrganization SkillsTime Management

Tools & Technologies

Salesforce

Industry Keywords

Recurring RevenueB2B SaaSCybersecurityInfrastructureNetworking

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own the renewal strategy and operating model, including process, coverage, segmentation, playbooks, and workflows
Own renewal performance against GRR, renewal rate, churn, and contraction targets
Own the global renewals forecast and provide accurate, data-driven visibility into renewal pipeline, risk, churn, contraction, and expansion
Develop and enforce renewal pricing and commercial strategies, including uplift, multi-year agreements, co-termination, downsell/contraction management, and non-standard terms
Own the optimization of Salesforce and other systems supporting the renewal lifecycle, ensuring accurate data, pipeline visibility, forecasting, and reporting
Drive and close renewals through the full renewal lifecycle, including quoting, negotiations, purchase orders, agreement execution, and order submission
Use proven negotiation skills to maximize renewal outcomes while identifying and pursuing upsell opportunities
Partner with Sales and Customer Success to proactively identify and mitigate renewal risk within the customer base
Build strong relationships and collaborate cross-functionally with Regional Sales Directors and teams responsible for cross-sell, upsell, and expansion opportunities
Build out a global renewals team and implement best-practice processes in partnership with sales leadership

Requirements

What you’ll need

Experience managing a recurring revenue book of business with accountability for GRR and renewal targets
Demonstrated ability to build and operationalize renewal processes, playbooks, and forecasting methodologies
Strong commercial and negotiation skills, including experience with pricing, uplift, multi-year agreements, and contract terms
Experience working cross-functionally with Sales, Customer Success, Finance, Legal, Deal Desk, and Revenue Operations
Strong analytical skills with the ability to use data to identify renewal risk, trends, and opportunities
Experience in cybersecurity, infrastructure, networking, or another technically complex B2B SaaS environment
Demonstrated experience building a global renewals team from the ground up
Proven track record of success managing a high-volume portfolio of accounts
Strong communication, relationship-building, and follow-up skills
Excellent organization and time management skills
Experience with Salesforce
Ability to travel up to 20%
Successful candidates will be subjected to background verification checks

Benefits

Comp & perks

Health & Wellness
Financial
Work-Life Balance
Unparalleled Flexible Time-Off
Benefits customized to the country where the employee is based