Junior Customer Success Specialist – Digital Marketing

NP Digital Brasil

. Organize and track production schedules, especially those related to Creative requests.

Posted 11/9/2026contractRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing production schedules and tracking tasks. Proficient in facilitating communication and collaboration across teams to ensure timely project execution and client satisfaction.

Highest-signal resume keywords

Organizational SkillsWritten And Verbal CommunicationTask Management ToolsClickUp FamiliarityDigital Marketing Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Production SchedulingTask TrackingProject ManagementCreative Production ProcessesPaid Media KnowledgeSEO Basics

Soft Skills

Attention To DetailProactivityOwnershipCollaboration

Tools & Technologies

ClickUpSpreadsheets

Industry Keywords

AdvertisingDigital MarketingClient Relationship ManagementCustomer Service

About the role

Key responsibilities & impact

Organize and track production schedules, especially those related to Creative requests.
Create, update, and track tasks in ClickUp, ensuring clear briefings, ownership, and deadlines.
Support the organization of briefings by gathering the information required to execute requests.
Track the production workflow for materials, from request through approval and completion.
Centralize and route feedback, revision requests, and approvals.
Follow up with internal teams on outstanding items and delivery progress.
Keep schedules, request trackers, and documents up to date.
Monitor deadlines and flag potential delays, blockers, or alignment needs.
Support operational client communication, including information requests, approval tracking, and status updates.
Support meeting organization, decision documentation, and follow-up on next steps.
Support the Customer Success team by consolidating information and tracking operational routines.

Requirements

What you’ll need

Excellent organizational skills and attention to detail.
Strong written and verbal communication skills.
Proactivity and a strong sense of ownership.
Ability to manage multiple requests simultaneously.
Comfortable working collaboratively with different teams.
Familiarity with task management tools and spreadsheets.
Interest in digital marketing, advertising, and communications.
Knowledge of ClickUp (a plus).
Previous experience in advertising or digital marketing agencies (a plus).
Familiarity with creative production processes and project management (a plus).
Basic knowledge of paid media, SEO, and other digital marketing disciplines (a plus).
Previous experience in customer service or client relationship management (a plus).