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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing large datasets and translating complex data into actionable insights, with a strong focus on customer experience and strategic marketing. Proficient in client engagement and delivering tailored training and presentations to enhance client relationships.
Highest-signal resume keywords
Data AnalysisClient EngagementExcel ProficiencyTableau ProficiencyCustomer Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisData ExtractionPresentation DevelopmentClient OnboardingNPS MetricsStrategic ReportingAnalyticsProblem-SolvingVisual StorytellingCX Insights
Soft Skills
CommunicationCollaborationAdaptabilityClient-FocusedQuality-Driven
Tools & Technologies
ExcelTableauPowerPoint
Industry Keywords
Customer ExperienceLoyalty MetricsStrategy ConsultingClient-Facing RolesCX Dynamics
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Analyze large datasets and transform complex data into compelling stories
- Partner with the Senior Client Engagement Manager to build client-ready materials and presentations communicating CX insights
- Support strategic reports and materials through specific data extractions
- Manage the client request backlog and data refresh processes
- Support client onboarding, engagement, and ongoing adoption of NPS Prism
- Join client meetings and assist in delivering insights, training, and tailored support
- Create and deliver client training sessions and materials as needed
- Become a subject matter expert in Prism’s metrics, benchmarks, and industry-specific CX dynamics
- Collaborate with Commercial, Product, and Bain consulting teams and Partners
Requirements
What you’ll need- At least 3 years of experience in strategy consulting, customer insights, analytics, or data-driven, client-facing roles
- Strong analytical and problem-solving skills, with the ability to interpret complex data and extract meaningful insights
- Proficient in Excel and Tableau (or similar tools) to work with large datasets and develop impactful visual stories
- Skilled at translating analysis into clear, compelling presentations using PowerPoint
- Excellent communication and collaboration skills
- Strong client-focused and quality-driven approach
- Passion for customer experience, loyalty metrics such as NPS, and strategic marketing
- Proactive, adaptable, and comfortable managing multiple priorities in fast-paced, evolving environments
- Advanced to fluent English proficiency, with excellent written and verbal communication skills
- Must live in São Paulo or be available to work in person in São Paulo two times per week
- Resume must be submitted in English
Benefits
Comp & perks- Hybrid position (2 days per week) based in São Paulo
- Collaborative work culture
- Opportunities to thrive, grow, and become the best version of themselves
- Diversity, inclusion, and collaboration-focused environment