NPS Prism

Product Manager

• Own the Brazil Banking research instrument end-to-end, including questionnaire design, rotation logic, testing, versioning, and ongoing maintenance
• Lead new product and feature development efforts for analytics and primary research products, including AI-enabled capabilities
• Own product strategy and roadmap decisions, balancing customer value, technical feasibility, and business impact
• Define product requirements based on customer needs, pain points, and use cases
• Identify, size, and prioritize product opportunities using customer insight and data
• Make explicit product tradeoffs and recommendations
• Collaborate with engineering, data science, commercial, and operations teams to deliver high-quality products
• Unblock cross-functional challenges while balancing speed, quality, and scope
• Define and track instrument-level success metrics, including response rate, data quality scores, and customer journey coverage
• Use success metrics to drive product iteration
• Monitor trends in survey methodology, CX measurement, AI-enabled research tools, and the Brazilian banking market
• Ensure compliance with Brazilian data privacy and research regulations, including LGPD

Product Manager, Customer Insights Platform

Customer Success Manager

• Analyze large datasets and transform complex data into compelling stories
• Partner with the Senior Client Engagement Manager to build client-ready materials and presentations communicating CX insights
• Support specific data extractions for strategic reports and materials aligned with Commercial team priorities
• Manage client request backlog and data refresh processes
• Support client onboarding, engagement, and ongoing adoption of NPS Prism
• Join client meetings and assist in delivering insights, training, and tailored support
• Create and deliver client training sessions and materials as needed
• Become a subject matter expert in Prism’s metrics, benchmarks, and industry-specific CX dynamics
• Work cross-functionally with Commercial, Product, and Bain consulting teams and Partners

Product Manager, Customer Insights Platform

Client Engagement, Insights Specialist