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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing large datasets and translating complex data into actionable insights, with a strong focus on customer experience and strategic marketing. Proficient in client engagement, training delivery, and collaboration across cross-functional teams.
Highest-signal resume keywords
Data AnalysisClient EngagementExcel ProficiencyTableau ProficiencyCustomer Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisCustomer InsightsAnalyticsNPS MetricsStrategic Marketing
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsCollaboration SkillsAdaptability
Tools & Technologies
ExcelTableauPowerPoint
Industry Keywords
CX DynamicsClient-Facing RolesData-Driven InsightsClient TrainingCommercial Team Priorities
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Analyze large datasets and transform complex data into compelling stories
- Partner with the Senior Client Engagement Manager to build client-ready materials and presentations communicating CX insights
- Support specific data extractions for strategic reports and materials aligned with Commercial team priorities
- Manage client request backlog and data refresh processes
- Support client onboarding, engagement, and ongoing adoption of NPS Prism
- Join client meetings and assist in delivering insights, training, and tailored support
- Create and deliver client training sessions and materials as needed
- Become a subject matter expert in Prism’s metrics, benchmarks, and industry-specific CX dynamics
- Work cross-functionally with Commercial, Product, and Bain consulting teams and Partners
Requirements
What you’ll need- At least 3 years of experience in strategy consulting, customer insights, analytics, or data-driven, client-facing roles
- Strong analytical and problem-solving skills, with the ability to interpret complex data and extract meaningful insights
- Proficient in Excel and Tableau (or similar tools) to work with large datasets and develop impactful visual stories
- Skilled at translating analysis into clear, compelling presentations using PowerPoint
- Excellent communication and collaboration skills, with a strong client-focused and quality-driven approach
- Passionate about customer experience, loyalty metrics (like NPS), and strategic marketing
- Proactive, adaptable, and comfortable managing multiple priorities in fast-paced, evolving environments
- Advanced to fluent English proficiency, with excellent written and verbal communication skills
- Resumes must be submitted in English
Benefits
Comp & perks- Bain’s award-winning collaborative work culture
- Hybrid work arrangement (2 days per week based in São Paulo)